So word is out that Verizon is going into the home security business. We've seen this before, of course, when telecommunication companies decided they had the heads-up and the means to provide the service. So why not?
As a young burglar alarm salesman in the early 1980s I got my first crack at selling a system with access control, including entry doors, elevators and climate control ...
After watching a news report about 94-year-old Philadelphia woman being attacked in her home by an intruder, Vector Security provided the victim with a free security system and monitoring.
SSI Editor-in-Chief Scott Goldfine discusses the benefits of standing out from the pack.
An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."
If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service.
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