Customer Service

Displaying 1  -  20  of  47

Homeowner Claims ADT Breached Contract, Court Agrees

October 4, 2011
The homeowner claims that they called ADT numerous times to come and re-install a smoke detector. However, after three years, the family says that the detector was never replaced, despite paying monthly fees to the company.

Vicon Increases Tech Support by 50% For Upgraded Service, Support Programs

July 26, 2011
Vicon Industries Inc. has added pre- and post-sale support services to its service program. It is available for customers in the Americas and international clients serviced through Vicon's U.S. headquarters.

Protection 1 Earns Top 5 Ranking in Call Center Excellence Awards

June 30, 2011
Protection 1 earned a top five listing for “Best in Class Call Center — Over 200 Staff” category at the 2011 Call Center Excellence Awards. This is the first time the company entered the competition.
 

Top Notch Customer Service Helps N.Y. Integrator Win Access Control Contract

June 10, 2011
A successful video surveillance system renovation at Manhattan's Chelsea Market helped Peace of Mind Technologies (POM) win an access control contract to improve security at the popular grocer.

Taking on the Telecoms

March 23, 2011

So word is out that Verizon is going into the home security business. We've seen this before, of course, when telecommunication companies decided they had the heads-up and the means to provide the service. So why not?

 

Keeping Up With Changing Products/Services, Needs and Expectations

March 2, 2011
In Part 2 to the "ComTec Transfers Its Telecom/IT Success Into Security " Under Surveillance blog, ComTec Systems CEO Mike Vertolli elaborates on effective service and maintenance practices. Here, he discusses how he is extending what he learned in telecommunications and IT fields into security and the great opportunities he sees ...
 

Tackling Takeover, Equipment and Weather Challenges

February 23, 2011
The February issue of SECURITY SALES & INTEGRATION includes the feature article "Service With a Recurring Revenue Smile," which addresses how to successfully incorporate service and maintenance agreements into an installing company's portfolio. One of the sources cited in the piece was Matthew Ladd, president of Exton, Pa.-based The Protection Bureau.
 

Protection Bureau CEO Brings Sizzle to Service

February 2, 2011
The February issue of SECURITY SALES & INTEGRATION includes the feature article "Service With a Recurring Revenue Smile," which addresses how to successfully incorporate service and maintenance agreements into an installing company's portfolio. One of the sources cited in the piece was Matthew Ladd, president of Exton, Pa.-based The Protection Bureau.

Monitoring Matters: Turning Wants Into Needs

January 26, 2011

As a young burglar alarm salesman in the early 1980s I got my first crack at selling a system with access control, including entry doors, elevators and climate control ...

Vector Security Helps Elderly Woman After Brazen Home Invasion

January 6, 2011
After watching a news report about 94-year-old Philadelphia woman being attacked in her home by an intruder, Vector Security provided the victim with a free security system and monitoring ...
 

Vector Security Helps Elderly Woman After Brazen Home Invasion

January 6, 2011

After watching a news report about 94-year-old Philadelphia woman being attacked in her home by an intruder, Vector Security provided the victim with a free security system and monitoring.

HID Global Allows Users to Report Product Risks Online

December 23, 2010
HID Global has launched a product security reporting center that will allow users to report security vulnerabilities in HID Global products on its Web site ...

T&R Alarms Achieves ISO 9001 Certification for 2nd Year

November 17, 2010
T&R Alarms has achieved the ISO 9001:2008 Quality Management System Certificate from the International Organization for Standardization (ISO) for the second consecutive year ...
 

Tri-Ed/Northern Video Distribution Spotlights Clients at Appreciation Event

November 8, 2010
Tri-Ed/Northern Video Distribution pulled out all the stops when hosting its fantasy casino night to celebrate customers at its fifth annual Customer Appreciation Event ...

Between Us Pros: Style and Substance Breed Success

November 1, 2010

SSI Editor-in-Chief Scott Goldfine discusses the benefits of standing out from the pack.

Poll: Which Skills Do Security Field Techs Need?

October 7, 2010
With the ever-changing economy and as the security industry continues to evolve with new technologies, what are the most important skills that security field technicians should possess today to enhance business?

HID Global Releases Online Tools to Enhance Customer Service

October 4, 2010
HID Global has launched a technical support portal, customer service tools and online worldwide sales locator, along with key enhancements to its customer service and North American sales support teams ...

Stanley CSS Evaluates Client Feedback With New Scorecard

October 4, 2010
Stanley Convergent Security Solutions (Stanley CSS) has introduced its commercial customer performance scorecard ...
 

Monitoring Matters: Customer Care Now Builds Loyalty Later

September 29, 2010

An astute alarm dealer recently said, "Every time there's a service call, we have the potential to lose a customer."

Exceeding Expectations

September 1, 2010

If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service.


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