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September 2010 Issue

Cover Story

Maximum Security Protection

By Ashley Willis

T&R Alarm brings its 39 years of experience to the forefront in providing a fully integrated, IP-based security system for the Bergen County Regional Medical Center’s Forensics unit. The $454,000 project had a 90-day completion deadline, with the first two months being bidding and conception, leaving only 30 days to complete the job while inmates were relocated.


Between Us Pros

Exceeding Expectations  

By Scott Goldfine

If there is a positive to come out of the recession it is how it has effectively acted as a wake-up call for companies to place a greater emphasis and urgency on responsive customer service.


Features
©iStockphoto.com/rzymu

Averting an Alarm Communications Gap  

By Louis T. Fiore

Advances and changes in signal transmission technologies mean alarm monitoring providers must remain ever vigilant to stay current. An examination of FCC broadband and wireless communications initiatives spells out what security dealers and manufacturers need to know.

(l-r) David Levine, Kurt Kottkamp, Jeff Nunberg, Brian Sullivan, Bob Vezina, Pat Van Haren, Debbie Horvath, Matthew Ladd, Mo Fathelbab.

Peer Power  

By Scott Goldfine

A handful of security company CEOs have discovered how sharing ideas and best practices brings them greater success. Members of a peer exchange group explain what’s involved and the rewards to be had.

©iStockphoto.com/vm

Experts Tell Which Video Innovations Are for Real  

By Rodney Bosch

New video surveillance products and solutions are often touted as having a game-changing influence on the market, leaving security integrators and end users to sort out fact from fiction. SSI queried industry experts to highlight several technologies whose time really has come.

Samsung Makes Bid to Become Security Big Shot  

By Rodney Bosch

In a wide-ranging interview, Frank Defina, senior vice president of sales at Samsung Techwin America, speaks candidly about the challenges the company faces as it executes new channel strategies to carve out a leadership role in the ever-competitive North American video surveillance market.


Fire Side Chat with Al Colombo

Finding Faults in Fire Systems  

By Al Colombo

Of all the troubles that fire alarm technicians are likely to encounter, ground-faults are one of the most difficult to locate and fix. When a ground-fault does occur in a fire alarm system, any number of things can take place.


Industry News

Identity Theft Services Could Help Dealers Add New Revenue  

By Rodney Bosch

With increasing recurring revenue and stemming attrition both priorities for most installing security contractors, offering customers identity theft protection is shaping up as a new means of achieving long-established business model goals.

New Technologies, Top Name Keynotes to Star at ASIS Int’l Expo  

By Rodney Bosch

Former Pakistan President Pervez Musharraf and "Miracle on the Hudson" pilot Chesley Sullenberger will be featured at that ASIS Int'l Seminar and Exhibits in Dallas, along with the latest technologies from hundreds of security product manufacturers and service providers.


Monitoring Matters

How to Earn More Money by Offering Environmental Detection  

By Peter Giacalone

No matter that nearly all security dealers are aware most central stations monitor environmental and supervisory alarms, too often non-security event monitoring is offered only in response to client requests. 


Research - Security STATS
©iStockphoto.com/Amanda Rohde

85% of End Users Want More Video  

SSI’s sixth Commercial End-User Study shows the recession’s impact is continuing to escalate for security directors/managers. Nearly seven in 10 say tight budgets are a problem, and those who plan to soon increase security is on the wane. However, interest levels remain high for security systems and many newer technologies.


Tech Talk with Bob Dolph

Becoming a BAS Artist  

By Bob Dolph

Did you know that close to 15 percent of the energy consumption in North America goes to running things like lighting, computers and HVAC in office buildings?


The Big Idea with Ron Davis

The Big Idea: Success Is All in the Details  

By Ron Davis

I guess when I first heard Guyette's idea I was a bit disappointed. I was expecting something profound; deep, something that would change my perception of how things were done. The idea didn't exactly do it for me.


The Convergence Channel with Steve Payne
Cloud computing means components of the computing experience (files, applications, storage) can be hosted on a server across the network. As we use the term today, the “cloud” is basically the Internet.

Convergence Channel: ‘Cloudy’ With a Chance of RMR  

By Steve Payne

Much like the famous quote about time, technology also marches on. During the past two to three years, much has been made about “cloud computing” and what it will do to revolutionize the future. Let’s take a look at exactly what cloud computing means, what anything “as-a-service” means (e.g. software as a service, or SaaS) and what effect it may have on our industry.


The Hot Seat

Hot Seat: Full Steam Ahead at P1  

By Rodney Bosch

Tim Whall has wasted no time since becoming CEO of Protection One. For starters, since helping close the deal in June for the nation’s No. 2 electronic security provider, he’s met with employees in all 65 branches while assembling an impressive executive team. SSI spoke with Whall about his plans at P1 and other industry topics.

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