Industry Specialists Detail RMR Opportunities With Managed Access
Support obviously is important as well and that goes along with training in my opinion. But as far as what the end user should be looking at in us, I think it’s the same thing as Doug said. I think that we need to be operating a quality product which there’s two tracks to that. There’s the actual product we specify for the customer. Are we specifying the right product for their application? And the track of quality is the quality of installation. That’s very important. They need to know that they have references from others about the qual
ity of our installation for instance. Then of course that we’re going to be providing good service.
I think it’s the same too that we’re willing to be a partner with our clients, that we’re there for them whenever they need us and as Doug said early on, I think it’s very similar in those two directions except for the fact that we’re the ones that have to provide the field service.
Brown: Our predominant product we use 100% of the time is Kantech but we’re corporately trained in other products that are currently in the field that we have to manage and maintain. But it was the team behind it. There’s relationships, there’s friendships, there’s trust.
They’re embedded in the trenches of what they do and know it forward and backward. It makes a world of difference, other than just a sales rep selling you a product. This is an industry where people tend to move around a lot within the industry and stay in the industry and have a relationship within the industry a long time, and have a huge background. That’s something you can count on, you can put your money on that kind of stuff.
Sharp: It’s predictable.
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About the Author
Scott Goldfine
Scott Goldfine is the marketing director for Elite Interactive Solutions. He is the former editor-in-chief and associate publisher of Security Sales & Integration. He can be reached at [email protected].
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