SSI logo

3 Bases Your Business Must Cover

does your company ace these three critical business objectives?



By ·

There are three leading reasons for failure in the electronic security industry — be it as supplier or reseller. The first is lacking fundamental business management skills, which encompasses several disciplines from leadership to marketing to bookkeeping. The second is an ignorance of or disregard for its rich legacy and core mission of protecting people and property. The third, which can be the inverse of the second reason taken to its extreme, is rigidity and not changing with the times. Universally applicable to these factors is striking a balance of best practices, common sense and intuition (a.k.a. the gut check).

Regarding the first fatal flaw, the recession has weeded out many of those who had ridden on the coattails of a booming industry and prospered in spite of their shortcomings. No. 2 spawned out of the post-9/11 world and remains fluid and ongoing. It has manifested in waves of bottom line-obsessed investors and corporations, high technology (bleeding-edge) and IT-based companies, and others arrogant enough to view the security business as easy pickings without fully grasping its unique qualities and nuances. Although they may enter with a splash, many crash before getting swept back out to sea. No. 3 applies to firms that may have achieved substantial success but drop off due to risk aversion and complacency.   

Take a moment right now to honestly assess how your company stacks up in these critical areas. Convert them into questions to simplify the process, grading on a scale of 1-5 with 5 being the best score: 1) Is your company as well managed and professional as it can possibly be?; 2) Throughout your company, is there a knowledge of and respect for our industry’s history and sense of purpose to preserve people’s well-being?; 3) Does your company adjust in accordance with sociological and technological shifts affecting the marketplace?

How did you do? Drop me a line and let me know (I’ll keep it confidential). Sometimes we’re too close to the situation to be truly objective, so also try having others you trust within or familiar with your organization for their takes, urging them to be brutally frank. A highly qualified independent board or committee can be an excellent source of such feedback. I regularly query SSI’s esteemed Editorial Advisory Board whose invaluable input helps make sure this publication remains on target. Routinely “checking in” with both key and random customers provides another essential indicator, so be sure a mechanism is in place to facilitate that.

Even if you scored well in the above analysis, the dynamic nature of business necessitates ongoing monitoring and striving for continuous improvement. As you review the many ideas, opportunities, solutions and research packed into our annual Integration Issue, consider how they can be incorporated into your business within this larger context. 

There are many fabulous companies in our vibrant industry that exemplify the characteristics outlined here. One in particular is Diebold, which I recently had the good fortunate to become better acquainted with after being the invited featured speaker for the firm’s first-ever Electronic Security Sales Summit near its North Canton, Ohio, headquarters.

This well-known brand founded by Charles Diebold has remained true to its roots while enduring more than 150 years and blossoming into a $3 billion global operation. Presently, the company is leveraging the world-class infrastructure, logistics and service competencies that have made it the market leader in ATMs and other financial/currency products to grow its electronic security systems design, installation and monitoring business. And a high-profile executive with a vaunted record of success, Tony Byerly (ex-Stanley, HSM, ADT), has been appointed to lead the charge.

So we have an exceedingly well managed provider built on a security-first foundation with a drive to adapt and expand. According to our criteria above, it looks like a home run for Diebold. But even the ebullient Byerly knows you can never take your eye off the ball. Are you just as ready to step into the batter’s box?

Article Topics
Business Management · Between Us Pros · Diebold · Managing Your Business · Tony Byerly · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Between Us Pros, Diebold, Managing Your Business, Tony Byerly


Commenting is not available in this channel entry.


EDITOR'S CHOICE