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Practices Make Protection Bureau Perfect

A fanatical devotion to taking care of customers courses through every facet of The Protection Bureau. It lies at the heart of the family run firm’s success, popularity among its clientele, community and the security industry, and being named an SSI 2009 Installer of the Year.

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Imbued With Spirit of Giving
Generosity and giving back to both the community and the industry are core elements of the foundation upon which The Protection Bureau has been built. The company’s professional affiliations include: Security Net; PSA Security Network; Pennsylvania Burglar and Fire Alarm Association (PBFAA); NBFAA; Automatic Fire Alarm Association of America (AFAA); ASIS; NFPA; BOMA; International Society of Pharmaceutical Engineers (ISPE); International Assoc. of Campus Law Enforcement Administrators (IACLEA); and many others.

Matthew Ladd (among others in the company) has followed in his father’s footsteps in not only being a member of these organizations but striving to actively participate on the boards and committees. Matthew is also a frequent contributor to industry publications.

The Protection Bureau’s philanthropic pursuits include: Good Works (nonprofit organization that repairs houses for the needy); Presbyterian Children’s Village (clothing, toys and necessities); The Lord’s Pantry (food bank); Habitat for Humanity; YWCA Chester County (Pa.); and Domestic Violence of Chester County.

Kotke highlights some examples of the Ladds’ kindness within the community: “When Keith Ladd heard that the owner of the local pizzeria had a child with autism, we began to use them exclusively for all of our catering needs.

When the YWCA expressed concern about the safety of the children who utilize their facility, calls were made to vendors to obtain a donated security system and The Protection Bureau donated central station monitoring.”

The company also hosts a National Safety Awareness Day event in June by inviting the community to participate in activities at its site. In addition, fund drives are organized for people in need, and support is lent to local police departments and area townships for their events.

When you put it all together, the 2009 Installer of the Year could not have happened to a more deserving — or nicer — company. Congratulations to The Protection Bureau!

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Article Topics
Business Management · Customer Service · Features · Industry Awards · SAMMY Awards · The Protection Bureau · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
Contact Scott Goldfine: [email protected]
View More by Scott Goldfine

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Customer Service, Features, Industry Awards, SAMMY Awards, The Protection Bureau

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