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Practices Make Protection Bureau Perfect

A fanatical devotion to taking care of customers courses through every facet of The Protection Bureau. It lies at the heart of the family run firm’s success, popularity among its clientele, community and the security industry, and being named an SSI 2009 Installer of the Year.



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Imbued With Spirit of Giving
Generosity and giving back to both the community and the industry are core elements of the foundation upon which The Protection Bureau has been built. The company’s professional affiliations include: Security Net; PSA Security Network; Pennsylvania Burglar and Fire Alarm Association (PBFAA); NBFAA; Automatic Fire Alarm Association of America (AFAA); ASIS; NFPA; BOMA; International Society of Pharmaceutical Engineers (ISPE); International Assoc. of Campus Law Enforcement Administrators (IACLEA); and many others.

Matthew Ladd (among others in the company) has followed in his father’s footsteps in not only being a member of these organizations but striving to actively participate on the boards and committees. Matthew is also a frequent contributor to industry publications.

The Protection Bureau’s philanthropic pursuits include: Good Works (nonprofit organization that repairs houses for the needy); Presbyterian Children’s Village (clothing, toys and necessities); The Lord’s Pantry (food bank); Habitat for Humanity; YWCA Chester County (Pa.); and Domestic Violence of Chester County.

Kotke highlights some examples of the Ladds’ kindness within the community: “When Keith Ladd heard that the owner of the local pizzeria had a child with autism, we began to use them exclusively for all of our catering needs.

When the YWCA expressed concern about the safety of the children who utilize their facility, calls were made to vendors to obtain a donated security system and The Protection Bureau donated central station monitoring.”

The company also hosts a National Safety Awareness Day event in June by inviting the community to participate in activities at its site. In addition, fund drives are organized for people in need, and support is lent to local police departments and area townships for their events.

When you put it all together, the 2009 Installer of the Year could not have happened to a more deserving — or nicer — company. Congratulations to The Protection Bureau!

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Article Topics
Business Management · Customer Service · Features · Industry Awards · SAMMY Awards · The Protection Bureau · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine
Customer Service, Features, Industry Awards, SAMMY Awards, The Protection Bureau




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