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Affiliated V.P. Assesses 3rd-Party Monitoring Marketplace

The October issue of SSI features a guide to selecting a third-party central monitoring station in which nine providers are spotlighted. I conducted extensive interviews with executives from all of them, most of which could not be shoehorned into the print publication. In this exclusive bonus blog, Affiliated Monitoring Vice President Daniel Oppenheim discusses training, value-adds and increasing RMR.



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The October issue of SSI features a guide to selecting a third-party central monitoring station in which nine providers are spotlighted. I conducted extensive interviews with executives from all of them, most of which could not be shoehorned into the print publication. In this exclusive bonus blog, Affiliated Monitoring Vice President Daniel Oppenheim discusses training, value-adds and increasing RMR.

Please summarize how you train your company’s staff to deliver the latest technology as well as customer care. Has this process become more or less difficult? What do you look for in recruiting personnel?

Daniel Oppenheim: We have a rigorous multifactorial testing regime that helps us identify the best talent. That combined with a holistic and ongoing award-winning training program has allowed us to have one of the lowest attrition rates in the industry.

Why is a security dealer better off contracting with a third-party monitoring provider than bringing monitoring in-house?

Oppenheim: RealStream™ from Affiliated is our real-time alarm testing app. It increases a tech’s productivity by letting anyone view test signals instantly on their mobile device as they’re received by our monitoring center. A tech can quickly get the information they need in the field without having to make a single phone call. It has revolutionized fire alarm tests and inspections as well as any burg service call. We have seen a 230% increase in RealStream’s use in the last six months.

What are some of the value-adds you offer security dealers that do business with your company?

Oppenheim: Our in-house team of application developers allows Affiliated to continuously roll out enhancements to our apps and portal. We’ve made 350 changes to the dealer portal in 2013 alone.

In what ways do you help contracted security dealers increase their recurring monthly revenue?

Oppenheim: Affiliated has a full hosted and managed access control package for dealers to drive additional meaningful RMR from their customers. We allow dealers to offer access at a lower install price point while offering a complete managed access offering that is unique. Affiliated fulfills all card adds/deletes and data changes on behalf of the dealer. Also, video services: Affiliated can integrate video into any security installation. Affiliated supports a broad array of DVRs. Next, there’s PERS: In the near future, the senior population will nearly double to over 70 million people with 96% of those wanting to remain in their own homes. Affiliated’s low-priced PERS equipment and monitoring package allows dealers to tap into the fantastic earning potential of the growing senior market.

Describe your company’s approach to newer technologies/service offerings such as PERS, video monitoring, GPS, energy management, managed access control, etc.

Oppenheim: We see real-time video verification as a massive opportunity for increasing commercial RMR while also having the benefit of decreasing false alarms. It’s the killer app of 2014.

Scott Goldfine


Article Topics
General Industry · Installation and Service · Interviews · Management · Blogs · Affiliated Monitoring · Business · Intrusion Detection · Monitoring · operations · recurring monthly revenue · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine
Affiliated Monitoring, Business, Intrusion Detection, Monitoring, operations, recurring monthly revenue, Under Surveillance


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