With a consistent emphasis on integrity and relentlessly pursuing total customer satisfaction, Nashville, Tenn.-based ADS Security has raised the bar for professional installation and monitored security services businesses. As ADS Security moves into its third decade of excellence, it does so with the honor of being named a runner-up for SSI’s 2012 Installer of the Year (Large company, 150+ employees).
“Management’s keen eye for new opportunities has contributed to our success, including strategic acquisitions, entry into new markets, and adoption of new technologies,” says ADS Security President and COO John Cerasuolo. “Being part of an industry that is constantly evolving and changing, ADS firmly believes in keeping a constant eye toward the future in order to keep pace and succeed amid fierce competition.”
Factors contributing to ADS’ recognition: customer service includes thank you notes after service visits, care surveys and online account management; incentives, education/training and benefits that boosted employee morale and retention; a progressive portfolio with managed access, remote video, mobile management and identity theft protection; CEO Mel Mahler is an SSI Hall of Famer and past CSAA president; and charitable actions have won philanthropy awards.