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Best of the Best: Stanley CSS Continues to Set New Benchmarks

Read about some Stanley Convergent Security Solutions' (CSS) achievements that helped the company earn a spot as one of SSI's Installer of the Year finalists!

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“Exceptional customer service is at the heart of all Stanley Security processes. It is fostered by our philosophy of transparency and focus on five customer touchpoints: account management, installation, service, monitoring and billing.”   

Mike Bishop, Vice President, Field Operations

“Focusing on key vertical markets allows Stanley to understand the security drivers and business drivers of our customer base.  By understanding our customers and their business settings in a more detailed and granular way, we can design strategies and offerings that mitigate risk while promoting overall business efficiencies.” — Marty Guay, Vice President, National Accounts & Market Solutions

“An important part of our business is our focus on the communities in which we serve. We believe if we treat our customers, associates, employees and general public with honesty and integrity, and provide assistance whenever possible, our success will follow.”       — Beth Tarnoff, Director of Marketing

Those comments are testament to the professionalism, commitment and expertise that pumps throughout Stanley Convergent Security Solutions (CSS), and led to the national accounts specialist being an SSI Installer of the Year runner-up. Some of Stanley CSS’ many 2011 achievements: introduced new technologies/services like biometrics, cloud-based offerings and mobile apps; training included a new director of sales training & development, workshops & online coursework; employee perks included sales and service awards; raised almost $80,000 for hundreds of causes; organic growth and several acquisitions; and high visibility at industry events and with trade associations.

Article Topics
Business Management · Best of the Best · Features · Installer of the Year · SAMMY Awards · Stanley CSS · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
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Best of the Best, Features, Installer of the Year, SAMMY Awards, Stanley CSS