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Best of the Best: Stanley CSS Continues to Set New Benchmarks

Read about some Stanley Convergent Security Solutions' (CSS) achievements that helped the company earn a spot as one of SSI's Installer of the Year finalists!

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“Exceptional customer service is at the heart of all Stanley Security processes. It is fostered by our philosophy of transparency and focus on five customer touchpoints: account management, installation, service, monitoring and billing.”   

Mike Bishop, Vice President, Field Operations

“Focusing on key vertical markets allows Stanley to understand the security drivers and business drivers of our customer base.  By understanding our customers and their business settings in a more detailed and granular way, we can design strategies and offerings that mitigate risk while promoting overall business efficiencies.” — Marty Guay, Vice President, National Accounts & Market Solutions

“An important part of our business is our focus on the communities in which we serve. We believe if we treat our customers, associates, employees and general public with honesty and integrity, and provide assistance whenever possible, our success will follow.”       — Beth Tarnoff, Director of Marketing

Those comments are testament to the professionalism, commitment and expertise that pumps throughout Stanley Convergent Security Solutions (CSS), and led to the national accounts specialist being an SSI Installer of the Year runner-up. Some of Stanley CSS’ many 2011 achievements: introduced new technologies/services like biometrics, cloud-based offerings and mobile apps; training included a new director of sales training & development, workshops & online coursework; employee perks included sales and service awards; raised almost $80,000 for hundreds of causes; organic growth and several acquisitions; and high visibility at industry events and with trade associations.

Article Topics
Business Management · Best of the Best · Features · Installer of the Year · SAMMY Awards · Stanley CSS · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
Contact Scott Goldfine: [email protected]
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