U.S.A. Central Station Alarm Corp. has successfully deployed an innovative monitoring platform that operates simultaneously across all three of its monitoring centers located in New York, Connecticut and Minnesota.
The Stages™ platform, said to be the first of its kind, is the result of an 11-month development partnership between U.S.A. and Secure Global Solutions (SGS) of Irvine, Calif. The solution’s technology accepts communications from all industry legacy systems as well as any new systems or devices utilizing IP communication standards, according to Bart Didden, president of U.S.A.
“It is information management, how, when and where the customer wants, needs and expects it,” Didden says. “The Stages system is built on modern standards and is able to accept tomorrow’s technology as it becomes available in a comprehensive seamless manner without the need for complicated interfaces to make it compatible with older systems.”
The Stages Dispatch Wizard assures the central station that dealer rules are followed accurately and completely, says U.S.A. Corporate Operations Manager Mary McPartland-Paratore.
“Shortly the program will include enhanced integration tools, such as Google™ maps that will permit our dealers to send customers E-mails with their Stages data embedded,” she says.
U.S.A has a long relationship with SGS, which developed U.S.A.’s prior monitoring system. The SGS Stages team was led by alarm monitoring system veterans Steve Keefer, Hank Goldberg, Bruce Weissman and Thom Meyer.
The U.S.A. project was headed up Weissman, who was in U.S.A.’s New York office when the switchover occurred March 6.