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Central Station Selection Guide

Nine leading wholesale monitoring providers are spotlighted with details about their specialties, unique qualities and service offerings. Top executives describe the business advantages their third-party central stations bring to their security dealer customers.

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Company: National Monitoring Center (NMC)

Headquarters: Aliso Viejo, Calif.; (800) 662-1711NMC has grown the past 10 years from one 10,000-square-foot facility to two fully redundant, state-of-the-art command centers in California and Texas.

Web site:

Years in business: 30+

Number monitored accounts: N/A

Annual revenues: N/A

Employees: 150+

Licenses, certifications & accreditations: UL 2050, FM Approved

Overview of services: Commercial security, medical monitoring (PERS), environmental monitoring, residential security, commercial fire, video services.

Business advantages: “NMC’s professional staff of engineers, security experts and communications specialists is acclaimed throughout the industry, and many of our customer service reps have been with NMC for more than a decade. In addition to providing quality monitoring services of all kinds to the end user, there is a complete understanding of the sales, service and support required for the individual alarm company. NMC’s two central command centers in California and Texas provide complete redundancy and reliability in monitoring. Each center is outfitted with multiple generators to assure there is instant emergency recovery and backup with no downtime in case of an emergency or extreme alarm activity at one facility. NMC also offers 24/7 support for data entry, data management, billing, dealer relations, support and training for all software applications and any other needs.”

— Michael Schubert, President

Rapid Response

Company: Rapid Response Monitoring Services

Headquarters: Syracuse, N.Y.; (800) 558-7767

Web site: rrms.comRapid Response management says the company is seeing widespread services growth, with slightly higher increases in PERS and mobile services, followed by video.

Years in business: 22

Number monitored accounts: 700,000 (100% contracted)

Annual revenues: N/A

Employees: 400

Licenses, certifications & accreditations: UL and FM Listed, FDNY Approved, SIA Certified, IQ Certified

Overview of services: Traditional alarm monitoring, video, two-way audio, PERS, GPS and mobile asset protection, bilingual operators.

Business advantages: “At Rapid Response, our superior technology, training and control center specialists work for our dealer customers in a personal business relationship that is rare in our industry today. One of Rapid’s best services for our dealers is our S.M.A.R.T team. This group is constantly analyzing account activity trends and helping dealers provide the best service possible to their customers. We provide dealers with seamless access to their critical information, along with unmatched personal service for their customers, putting their business light years ahead of the competition. We offer branded mobile and Web apps in addition to the widest selection of add-on features available in the industry. We are leaders in new technology areas and do more with them than any other wholesale central station in North America. We have invested heavily and will continue to as the mobile world continues to evolve. ”

— Morgan Hertel, Vice President of Operations


Company: United Central Control (UCC)

Headquarters: San Antonio; (888) 832-6822

UCC has worked very closely with CSAA and APCO to launch the ASAP to the PSAP program in Houston, making the company the second participating central station in the United States. Web site:

Years in business: 31

Number monitored accounts: 208,000 (73% commercial, 27% residential)

Annual revenues: $10 million

Employees: 105

Licenses, certifications & accreditations: All states, cities, counties requiring licensing for third-party central stations, UL Listed, CSAA Five Diamond, ASAP to PSAP participating central station

Overview of services: Burglary and fire alarm monitoring, cellular back-up, two-way voice, elevator telephone, PERS, video monitoring, interactive camera viewing platforms, access control monitoring, interactive monitoring and mobile notification, IP monitoring, AES radio telemetry monitoring.

Business advantages: “The main value-add is the excellent service UCC provides. UCC deals with our dealers’ customers more than they do, and our professionalism and quick response creates good rapport that leads to referrals for dealers. Beyond that, UCC has a Dealer Relations department that works very closely with dealers monitoring their alarm activity and helping them effectively manage their accounts and bolster retention. These people also train UCC’s dealers on the company’s automated services and inform and educate them on new services. Further, they serve as a single point of contact for the dealer, thus simplifying the dealer’s relationship with UCC. UCC also has a backup central station, which serves as a great selling point for its dealers. In participating markets, UCC is an ASAP to the PSAP central station, which is also a great selling point for dealers in those markets.”

— Mark Matlock, Senior Vice President, Sales and Marketing

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Article Topics
Intrusion · Affiliated Monitoring · Central Stations · COPS Monitoring · Emergency24 · Features · Mace CS · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
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