Checkpoint Systems Inc. has received the Central Station Alarm Association’s (CSAA) Five Diamond Certification designation for its Retail Monitoring Center. The center provides retailers across the nation with around-the-clock alarm dispatching, video verification, and related call center services by certified, experienced operators, according to the company.
“Our retail customers have to manage large chains of stores across the country,” explains Per Levin, Checkpoint’s worldwide president, Shrink Management Solutions. “What makes our service unique is our deep understanding of large-scale retail operations.”
Reflecting this understanding, the Retail Monitoring Center supervises store openings and closings, helping to prevent employee theft, as well as ensure adherence to schedules. The center can provide notifications for a variety of operational exceptions.
Alerts are provided via phone, text message and E-mail. The Retail Monitoring Center offers 24-hour technical support, alarm training programs, and video verification and enterprise network systems. In addition to helping to prevent theft, using such a comprehensive service can help retailers address security and policy breaches before they grow into larger problems.
The CSAA Five Diamond Certification displays that 100 percent of Checkpoint’s Retail Monitoring Station operators have achieved proficiency and certification by passing the CSAA Central Station On-line Operator Training Course. The courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the lifesaving link between business properties and law enforcement, fire and emergency services in local areas.
“We are extremely proud to be among the 6 percent of central station services nationwide who have achieved Five Diamond status,” notes Steve White, vice president and general manager of Checkpoint’s CheckView security division. “It is Checkpoint’s mission to help retailers grow profitably, and by offering this crucial service we ensure that fewer losses occur due to theft, while also helping to address safety and property concerns.”