Couple Receives Full Refund After Being Tricked by Protection 1 Salesman
John Gary was told salesman was with ADT, couple’s home security provider.
The couple didn't notice a problem until it received two bills.
A Knoxville, Tenn., couple that was duped by an independent sales contractor working for Protection 1 back in May has received a full refund.
The refund comes after John and Janet Gary, ADT customers, were tricked into receiving a home security service from Protection 1 after a salesman told the couple he was with ADT.
WATE 6 followed up by contacting Protection 1’s national office. The company responded with a statement from a senior vice president saying the Garys would be fully refunded and appreciate “the opportunity to right the situation with Mr. Gary.”
“Mr. Gary’s contact with Protection 1 has been cancelled and he will receive a full refund for any money that he has paid Protection 1,” the statement read. “We appreciate this situation being brought to our attention as we have built our foundation on great customer service. Protection 1 has maintained an A+ rating with the Better Business Bureau for more than 15 years in part, because we do not tolerate any behavior or approach that would serve to confuse or deceive a potential customer. On the rare occasions where we find that our strict policies and procedures have not been followed, we take immediate action to release the customer from their contract and discipline the individual involved.”
RELATED: Santa Fe Man Posing as Protection 1 Sales Representative
The salesman approached John Gary at the foot of his driveway and reportedly fooled Gary into thinking he was getting a service from ADT. Gary signed papers and didn’t think anything of the service until he received two separate bills: one from ADT, and one from Protection 1.
Janet Gary called Protection 1 customer service about the issue only to be told that her husband had signed the papers. She later told Protection 1 that “we’re not paying anything. I said we were scammed.”
John Gary is a recent retiree, and Protection 1’s statement also noted its 90-day cancellation policy for seniors.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.
A FREE subscription to the top resource for security and integration industry will prove to be invaluable.
