BAY CITY, Mich.—DICE Corp. recently provided emergency recovery facilities to Alarm Monitoring Services (AMS) of Louisiana as tropical storm “Isidore” pounded the gulf coast and swept through the New Orleans area. AMS is one of the largest dealer-only central stations in the South.
On Tuesday, Sept. 24, as a state of emergency was declared in Louisiana and residents feared “Isidore” would once again become a powerful hurricane, AMS contacted DICE with hopes disaster recovery services could be provided.
Cindy Smith, vice president of operations for AMS, set the plan in motion for moving the alarm center. “I have moved many central stations in my career, but none in a 12-hour time frame,” she says. “Having DICE pave the way was key in making this happen.”
AMS sent its disaster recovery team on a flight to DICE facilities in Bay City, Mich., to assist in the emergency relocation. Because DICE employs four former central station managers and many former call center operators, they were able to provide assistance during peak alarm times once brought live. “The switch to the DICE Disaster Recovery Center went without a hitch,” adds Smith.