SSI logo

Following ‘Best of the Best’ Practices

How the industry's "Best" are facing challenges head-on.



By ·


Whether your security company is large or small, commercial or residential, focused on integrated systems or alarm monitoring, or any combination therein, you can always pick up pearls of wisdom from colleagues and competitors. They range from handling a problem account to building a new profit center to acquiring or selling a business. I just returned from this year’s ESX show, an event that keeps getting better, and its organizers — the Electronic Security Association (ESA) and Central Station Alarm Association (CSAA) — embody that philosophy. It is also at the heart of what SSI does daily online and monthly in print.  

The more you network, brainstorm and commiserate with your peers in this industry the more you realize and appreciate how universal your issues are, and in doing so more effectively work toward solutions — or at least find a shoulder to cry on! What you find is no matter the level of success, the common threads of being a fellow security professional typically permeate the competitive fabric. This is evident in the stories and profiles that comprise our Best of the Best Issue.

The articles not only celebrate some of the finest installing security contracting companies but also show how opportunities can be seized, obstacles overcome and best practices implemented. The projects and businesses depicted (if you want yours among them next time, be sure to submit an entry before the end of this year!) span the gamut of dealer and integrator businesses. Approach them with an open mind and you might just learn something.

For example, I bet your company’s challenges are not as unique as you might think. You may find solace in what this year’s Best of the Best said were complicating their business plans the most, and inspiration in some of their solutions. Here is some of what they shared:

Rob Simopoulos, Advance Technology — “The industry talent pool is small and we have had challenges hiring skilled technicians and engineers. We constantly have job ads looking for positions, whether they are currently available or not. We want to have these talents in our file to reach out to when we have openings. And we are always working to retain our employees by ensuring they love coming to work. My attitude is, ‘Let’s have fun!’ We try to bring humor and positivity to our workplace. Lastly, we are very focused on the latest and greatest technology. But some of these products are not quite ready for primetime. We invest time and resources to vet out these new solutions before we implement them at customers’ sites.”

Jamie Haenggi, Protection 1 — “A good challenge to have is growth. Our mission is to grow while maintaining a personal level of service and high value interactions. Health and wellness initiatives have become a focus for Protection 1. Promoting fitness, healthy eating habits and regular doctor check-ups is a way to increase productivity and reduce health costs, but also create a more balanced individual who feels better and contributes in a more positive manner.”

Pam Petrow, Vector Security — “Our top challenges are making the right decisions on product offerings, training our people in all segments and developing the go-to-market strategies that differentiate the new offerings in a more crowded market. We are increasing our focus on developing and hiring talent in areas we do not have the level of expertise we need. We have also developed internal teams to evaluate new products and service offerings, and a more streamlined process for approval and launch. Finally, we are really listening to the needs of our customers and proactively looking for solutions that address their needs.”

Alex Dunn, Vivint — “We have dedicated ourselves to industry innovation and thinking ahead to provide groundbreaking home automation. We do this by filling industry gaps left by our competition, hiring talented executives who pursue new ideas and products, and researching the market to see what customers need. Another challenge is executing Vivint’s vision of creating a connected life. Many large telecom providers are expanding into this space. Reaching out to this new market and being first to offer high-quality, affordable solutions will be critical.”

Follow me on Twitter! Scott Goldfine @SSIEditor.


Article Topics
Business Management · Between Us Pros · CSAA · Electronic Security Expo · ESA · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.
Contact Scott Goldfine: [email protected]
View More by Scott Goldfine

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You'll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Between Us Pros, CSAA, Electronic Security Expo, ESA


Commenting is not available in this channel entry.


SPONSORED LINKS

Don't miss out! Subscribe to Security Sales & Integration magazine today. - Security Sales & Integration

LATEST SECURITY RESOURCES


View all security resources & downloads

EDITOR'S CHOICE