For well-lit indoor areas, Toland chose Panasonic’s i-PRO WV-NW284 network color dome camera. “Management liked that you can recess the dome so the amount of the camera visible is minimal…especially in public areas,” said Toland. Locations for the indoor model included behind the front desk, the lobby wine storage, the lobby bar, the spa shop, the ceiling in the kitchen and loading dock hall, and the entrance of human resources.
For outdoor day/night applications needing p/t/z functionality, CordeValle uses Panasonic i-PRO WV-NW964 all-in-one network day/night p/t/z camera with SDIII technology. Features include an auto image stabilizer for applications where vibration or wind is a concern and a built-in sun shield to permit camera locations in direct sunlight. The p/t/z model is used on light poles in the parking lot, at the entry driveway of the executive offices, at the bar patio, and at the employee back lot. The customer likes the responsiveness of the p/t/z movement, which has no lag even though some of the cameras are located hundreds of feet away and connected by fiber-optic cabling. The user also appreciates the quality of the images and the weatherproof dome. For day/night indoor p/t/z applications, CordeValle resort uses Panasonic’s i-PRO WV-NW202 color network p/t/z dome camera. Locations include the pro shop and the hall outside the spa shop.
Video is recorded on Panasonic’s i-PRO ND400 with 9TB of storage, which provides up to about 30 days of archived video – more than the integrator expected. The human resource department also uses an off-site, cloud-based digital storage area to keep video for longer periods. The cameras accept power over Ethernet (PoE) through user-owned PoE switches.
The installation uses a rack mounted patch panel to accommodate cable connections. The use of patch panel ports facilitates troubleshooting and keeps the cable connections clean, organized and easily managed inside the data closet. Camera connections are identified by different color patch ports to aid technicians. Access to various ports is restricted to authorized users.
Image Quality ‘Amazing’
The new Panasonic system also ties into the corporate network to provide video access throughout the enterprise. However, “the camera side is untouchable,” said Toland. In the security bunker, there are four monitors operating Panasonic’s WV-ASM100 monitoring and management software, and security employees stationed at the bunker gate house control the cameras from 7 a.m. to 8 p.m. Front desk personnel have access to cameras through a Web interface to view the parking gate and other key areas after hours.
“The image quality is a whole lot better than what we had,” said Zahrane. “It’s amazing. It’s an engineered solution so there are no other products in the mix. It’s all Panasonic, so all warranty and trouble-shooting involves only a single company.”
The fact that Panasonic is an engineered solution from a one-stop shop is also among the positive factors cited by Toland, along with the cost-effectiveness of Panasonic’s not requiring per-camera licensing.
Almost immediately, the new system demonstrated the value of improved video surveillance. For example, now if there is an incident the resort can view recorded video of the event. One morning, the resort once again couldn’t locate one of the golf carts. In reviewing the video from the night before, resort personnel found images of a vehicle driving on the parking lot after hours, and they could see that one passenger exited the car and drove away one of the golf carts. Personnel were even able to see the face of a person waiting outside the gate house on the video.
In another incident, when a guest lost his watch and wallet on the golf course, the video showed which employee got into the guest’s golf cart right after the guest. “We looked at the recordings and knew exactly what happened,” said Zahrane. “The guest’s belongings were successfully returned, but we wouldn’t have known which employee to approach without the video footage.”
A Standard of Performance
Rosewood plans to move toward standardizing the use of Panasonic video surveillance in its various properties, which include 17 iconic hotels and resorts in six countries. Toland said he has already completed two installations at Rosewood properties, has another in design, and others still pending. Because some Rosewood properties operate autonomously, Toland said Panasonic has to excel repeatedly when compared to competing technologies to get the jobs. One advantage of uniformity across Rosewood properties is the ability of an employee to move from one property to the next and be able to operate the system. “It makes life easier,” said Toland.
Ed Alvarado of Premier Systems Group, a Panasonic manufacturer’s rep firm, was instrumental in facilitating the sale and in making sure the customer’s needs were met. “They liked the fact that Panasonic was there, which they didn’t get from any other vendor,” said Toland. “Involvement by the local rep firm helped to legitimize the sale, and he is my direct line to Panasonic.”
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