SSI logo

Mace Facility Awarded CSAA Five Diamond Certification

Mace Central Station (CS), a subsidiary of Mace Security Int'l Inc., has received the Central Station Alarm Association (CSAA) Five Diamond certification.




ANAHEIM, Calif.—Mace Central Station (CS), a subsidiary of Mace Security Int’l Inc., has received the Central Station Alarm Association (CSAA) Five Diamond certification.

Based in Anaheim, Calif., Mace CS operators completed CSAA’s online operator training course that teaches effective communication with central station customers in law enforcement, fire and emergency services communications centers.

In order to achieve the certification, Mace CS operators had to demonstrate their proficiency in alarm verification and false alarm reduction and commitment to ongoing job-related training. They also had to show adequate communications with public service answering points,  such as the 911 dispatch centers; knowledge of electronic communications equipment; and an understanding of the codes and standards of Underwriters Laboratories (UL), Factory Mutual (FM) and the National Fire Protection Association (NFPA).

“We have invested heavily this last year in technology, people and programs to make us the frontrunners in the wholesale monitoring industry,” says Morgan Hertel, vice president and general manager, Mace CS.

 


Article Topics
Video Surveillance · Access Control · Intrusion · Systems Integration · News · Central Stations · CSAA · Five Diamond Certification · Industry News · Mace Security Int'l · All Topics
Central Stations, CSAA, Five Diamond Certification, Industry News, Mace Security Int'l


PSA Cybersecurity Congress
Latest Download
How to transition your business to an as-a-service model, and why it's beneficial…
Sammy Awards
Trending


SPONSORED LINKS


Don't miss out! Subscribe to Security Sales & Integration magazine today. - Security Sales & Integration

EDITOR'S CHOICE