MONI Smart Security to Lift Curtain on Interactive Messaging Hub
MONI says the messaging hub has been tested and refined by customers of its DIY subsidiary, LiveWatch.
MONI says its new messaging hub will allow emergency contacts to join a live chat with one click, thereby allowing individuals to collaboratively coordinate a response to an alarm event.
DALLAS – MONI, a subsidiary of Ascent Capital Group (NASDAQ: ASCMA), will release a new interactive messaging hub to its 1 million residential customers in early 2017.
The patented technology is named ASAPer for its ability to alert both MONI customers and their emergency contacts “as soon as possible” when an alarm is triggered, according to a news release.
All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled. Concurrently, MONI’s emergency response center addresses the alarm event as usual and alerts the first responders if necessary. ASAPer helps to reduce false alarms, mitigates the risk of unnecessary emergency dispatches and ensures that first responders are only called to true emergency situations, according to the company.
MONI says the messaging hub has been tested and refined by customers of its DIY subsidiary, LiveWatch. Customers and their enabled emergency contacts are notified “as soon as possible” of alarm trigger events via text on their mobile devices. Once the initial notification is sent, emergency contacts are able to join a live chat with one click, thereby allowing individuals to collaboratively coordinate a response.
“With ASAPer, we’re not only providing an alert, we’re providing emotional security to our customers, involving them in the alarm response and assuring them of next steps,” says Jeff Gardner, president and CEO, MONI. “This collaborative, mobilized approach to communication is unmatched by any other monitored home security solution in the industry. ASAPer allows us to truly be in the moment with our customers.”
ICYMI: Monitronics Rebrands as MONI; Will Aim to Grow Direct-to-Consumer Sales
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.
A FREE subscription to the top resource for security and integration industry will prove to be invaluable.
