Conseco Fieldhouse personnel have been monitoring the system in-house since it went online last October.
“Once the system was in, Stanley provided administrator, operator and super-user training sessions to meet our specific team needs,” says Ball. “They were very thorough with the training as they were careful to cover all of the operator documentation, help files and day-to-day functions.”
Stanley CSS maintains the system through an annual preventative maintenance agreement supported by the firm’s 24-hour customer service center. In addition, integrated solution engineers are available either onsite or remotely to address technical issues as needed.
SOLUTION IS A SLAM DUNK
In practically no time at all, the system lived up to its billing and demonstrated its value. A week after the project was completed the facility’s security staff used the surveillance system to help apprehend an intruder breaking into the gift shop to steal jerseys.
“We are pleased with the system. It is advanced enough that I believe it will be another six months before we are really able to see many of the benefits. Our guards are able to see so much more now,” says Ball.
Adding to the client’s delight is the way Stanley CSS has served as a truly consultative partner, delivering a customized solution with cost savings derived from superior system optimization. Conseco Fieldhouse was also able to eliminate expensive maintenance contracts it had on the older video systems and technology with the previous security provider.
“The flexibility and open architecture of this system not only meet our needs today, but also those of tomorrow,” adds Ball. “We know this will further enhance our ability to provide a safe and secure venue. We look forward to our continued partnership with Stanley, assured they will be there with the solutions to meet our complete security system needs.”
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