WOBURN, Mass. —Systems integrator Niscayah Inc., has received the Central Station Alarm Association (CSAA) Five Diamond certification.
Based in Woburn, Mass., Niscayah operators completed CSAA’s online operator training course, which teaches effective communication with central station customers in law enforcement, fire and emergency services communications centers.
In order to achieve the certification, Niscayah operators had to demonstrate their proficiency in alarm verification and false alarm reduction and commitment to ongoing job-related training. They also had to show adequate communications with public service answering points, such as the 911 dispatch centers; knowledge of electronic communications equipment; and an understanding of the codes and standards of Underwriters Laboratories (UL), Factory Mutual (FM) and the National Fire Protection Association (NFPA).
“Acquiring 5 Diamond Certification demonstrates Niscayah’s ongoing commitment to quality service and continuous improvement,” says Kevin Keohane, director of retail services, Niscayah. “Through investments in technology and our most important resource - our people - Niscayah constantly strives to provide service excellence in taking responsibility for the trust and confidence of our client’s life and safety concerns.”