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Operations & Opportunities Report — Solving the Profitability Puzzle

Looking for ways to protect or grow your bottom line? How about which technologies, services and markets you should pursue? Then look no further. SSI’s 2009 Operations & Opportunities Report is overflowing with the ideas and solutions you need to succeed.



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In good times or bad, money-making and cost-saving ideas are always in vogue. But for owners and operators of installing security systems businesses suffering the consequences of an ailing economy, they’ve never been a hotter commodity. To generate a wealth of golden ideas, SSI has facilitated an industry-wide brain trust via the establishment of the Operations & Opportunities Report (OOR).      

Executives, managers and others from across the nation and representative of all sizes of companies were asked a host of questions targeting not only the best ways to boost profits and reduce expenses, but also the implications of implementation. Further, respondents were asked to identify the most promising new technologies and service offerings, as well as the most viable vertical markets. Several financial and operational questions were also included.

Among the key findings: increase profits by selling more to existing clients; save costs by reducing gas/vehicle usage; IP-based systems, mass notification and video surveillance are the hottest technologies; managed access control and video monitoring are the most promising service offerings; and government and health care are the top vertical markets. And while respondents say profit margins are off 10 percentage points, two-thirds say they’re better off today than five years ago. 

To ensure the highest level of creative thought - to inspire respondents to think outside the box, if you will — many of the questions were entirely open-ended. This also helped aggregate a much larger volume of total ideas (be sure to read the captions for bonus ideas) than would ordinarily be gleaned from the more common multiple-choice format. The data you are about to review addresses both recurring and nonrecurring revenue opportunities. In all, nearly 350 industry professionals participated in the 2009 OOR.

Click to view SSI’s 2009 Operations & Opportunities Report.


Article Topics
Business Management · Research · Business Tools · Economic Recovery · Operations & Opportunities Report OOR · Research · Research - Security STATS · Surveys · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine
Business Tools, Economic Recovery, Operations & Opportunities Report OOR, Research, Research - Security STATS, Surveys


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