For more than 40 years, Pittsburgh-headquartered Vector Security has been a premier provider of intelligent security solutions tailored to the needs of the customer. The company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and provides security solutions to 260,000+ homes and businesses.
Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations. The 12-step plan consists of:
- Understanding false alarm causes
- Account segregation
- Internal awareness
- External training
- Counseling offenders
- Inspecting system designs
- Using ECV
- Providing information updates
- User introductory training periods
- System operational programming changes
- Using new technology and training
Vector has further fine-tuned, refined and enhanced those basic steps into one of the industry’s finest false alarm management programs. As a finalist this year, Pat Killian, Vector’s false alarm reduction administrator, entered the company’s Columbia, Md., location for posting a false alarm dispatch rate of just .16 in its Loudoun County, Va., coverage area.
Excerpts from Killian’s two-page letter of endorsement speak volumes about Vector’s uncommon commitment to excellence: “Since taking over the unit, I have had different personnel within Vector Security call or E-mail just to welcome me. My office has direct access to people who can get things done. With other companies, my staff is shuffled around endlessly, wasting valuable time. Since the inception of our unit, Vector’s dispatch rate has dropped more than 10%. I have never had one of Vector’s customers call to complain about their service or tell me that they didn’t know about the need to register. Vector Security exemplifies the highest standards of the alarm industry. Their commitment to false alarm reduction and assisting local law enforcement makes my job easier.”
Reducing False Alarms
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