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Recognition Validates Vector’s Ongoing False Alarm Reduction Efforts

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations.



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For more than 40 years, Pittsburgh-headquartered Vector Security has been a premier provider of intelligent security solutions tailored to the needs of the customer. The company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and provides security solutions to 260,000+ homes and businesses.

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations. The 12-step plan consists of:

  • Understanding false alarm causes
  • Staffing
  • Account segregation
  • Internal awareness
  • External training
  • Counseling offenders
  • Inspecting system designs
  • Using ECV
  • Providing information updates
  • User introductory training periods
  • System operational programming changes
  • Using new technology and training

Vector has further fine-tuned, refined and enhanced those basic steps into one of the industry’s finest false alarm management programs. As a finalist this year, Pat Killian, Vector’s false alarm reduction administrator, entered the company’s Columbia, Md., location for posting a false alarm dispatch rate of just .16 in its Loudoun County, Va., coverage area.

Excerpts from Killian’s two-page letter of endorsement speak volumes about Vector’s uncommon commitment to excellence: “Since taking over the unit, I have had different personnel within Vector Security call or E-mail just to welcome me. My office has direct access to people who can get things done. With other companies, my staff is shuffled around endlessly, wasting valuable time. Since the inception of our unit, Vector’s dispatch rate has dropped more than 10%. I have never had one of Vector’s customers call to complain about their service or tell me that they didn’t know about the need to register. Vector Security exemplifies the highest standards of the alarm industry. Their commitment to false alarm reduction and assisting local law enforcement makes my job easier.”

Article Topics
Intrusion · Features · PDQ Award · Reducing False Alarms · Vector Security · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine
Features, PDQ Award, Reducing False Alarms, Vector Security


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