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Recognition Validates Vector’s Ongoing False Alarm Reduction Efforts

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations.



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For more than 40 years, Pittsburgh-headquartered Vector Security has been a premier provider of intelligent security solutions tailored to the needs of the customer. The company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and provides security solutions to 260,000+ homes and businesses.

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations. The 12-step plan consists of:

  • Understanding false alarm causes
  • Staffing
  • Account segregation
  • Internal awareness
  • External training
  • Counseling offenders
  • Inspecting system designs
  • Using ECV
  • Providing information updates
  • User introductory training periods
  • System operational programming changes
  • Using new technology and training

Vector has further fine-tuned, refined and enhanced those basic steps into one of the industry’s finest false alarm management programs. As a finalist this year, Pat Killian, Vector’s false alarm reduction administrator, entered the company’s Columbia, Md., location for posting a false alarm dispatch rate of just .16 in its Loudoun County, Va., coverage area.

Excerpts from Killian’s two-page letter of endorsement speak volumes about Vector’s uncommon commitment to excellence: “Since taking over the unit, I have had different personnel within Vector Security call or E-mail just to welcome me. My office has direct access to people who can get things done. With other companies, my staff is shuffled around endlessly, wasting valuable time. Since the inception of our unit, Vector’s dispatch rate has dropped more than 10%. I have never had one of Vector’s customers call to complain about their service or tell me that they didn’t know about the need to register. Vector Security exemplifies the highest standards of the alarm industry. Their commitment to false alarm reduction and assisting local law enforcement makes my job easier.”

Article Topics
Intrusion · Features · PDQ Award · Reducing False Alarms · Vector Security · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
Contact Scott Goldfine: sgoldfine@ehpub.com
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Features, PDQ Award, Reducing False Alarms, Vector Security


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