WELLINGBOROUGH, U.K. - A comprehensive survey of North American integrators and installers revealed that IT managers make nearly 60 percent of all purchasing decisions for IP-based physical security products.
The report, published by IMS Research, also found that more than three quarters of the companies surveyed dealt with IT managers more now than they did a year ago.
“IT managers are increasingly getting involved in making and influencing the decision to buy IP-based security products,” says Niall Jenkins, a market analyst at IMS Research. “These products often use existing networks and IT managers are working much closer with security managers to facilitate this integration.”
Titled “IP Trends in Security: A Survey of Systems Integrators and Installers - 2009 Edition,” the report states nearly 60 percent of surveyed systems installers thought that vendors do not provide adequate support for their IP-based security products and 40 percent thought vendors were not meeting their needs.
Integrators are also seeking additional training, demonstration materials, telephone and Web-based support, and better software and software developer’s kits (SDKs).