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Security Speaking: Custom Alarm COO Melissa Brinkman Shares Tips to Earn Customer L

Welcome back to SECURITY SALES & INTEGRATION's "Security Speaking" podcast! Here, Melissa Brinkman, COO of Customer Alarm, discusses tips to retain customers and reduce false alarm dispatches.

Welcome to SECURITY SALES & INTEGRATION‘s “Security Speaking” podcast!

This weekly podcast features the industry’s leading business owners, operators, managers and subject matter experts discussing the trends, challenges, technologies and more affecting today’s electronic security professional.

In the latest edition, Editor-in-Chief Scott Goldfine talks with Melissa Brinkman, COO of Rochester, Minn.-based Custom Alarm. She has worked with the company for more than 12 years, previously serving as customer services manager. Founded by her father, Leigh J. Johnson, in 1968, the residential and commercial security and sound systems provider employs more than 70 people with branch offices in Winona and St. Paul, Minn. It has received many awards, including this year’s Police Dispatch Quality (PDQ) honors.

Listen as Brinkman shares tips to help alarm companies reduce false alarms, challenges on taking on the COO position at her company, how Custom Alarm has weathered the recession, ways to earn customer loyalty and more.

To download this podcast, right click here, Podcast featuring Melissa Brinkman, and save it to your computer.

This podcast is also available on iTunes for download.


Article Topics
Business Management · News · Media · Podcasts · Custom Alarm · Industry News · Podcasts · Reducing False Alarms · Security Speaking · All Topics
Custom Alarm, Industry News, Podcasts, Reducing False Alarms, Security Speaking