The January edition of SECURITY SALES & INTEGRATION includes our annual industry forecast as a cornerstone of our special 2014 Industry Forecast Issue. For the piece, I interviewed 25 of the industry’s most knowledgeable market analysts, business experts, security dealers, systems integrators, supplier representatives and trade association directors. Some of their perspectives can be found in the magazine article, with the balance of their assessments appearing in separate Under Surveillance blog posts.
Featured in this installment: Steve Van Till, President and CEO, Brivo Systems
What is the biggest change we will see in the security industry overall during 2014?
Steve Van Till: The big question in the security industry these days is whether startups, on the one hand, or cable companies on the other, will start to eat the legacy providers’ lunch. The answer depends on at least two major factors. First, will those companies ever garner the trust that established security companies have earned? And second, can they out-innovate their way past established channels?
What are some pressing security industry issues you expect to remain unresolved? Any ideas/thoughts about how to address or improve these situations?
Van Till: The most pressing issue in the security industry today is one of identity. For years, the access cards and tokens we’ve been issuing to customers have no real tie to the user’s identity. It’s a “lose your card, lose your identity” situation right now. We need to do better than that. We need to use technologies that allow a person to retain and express their identity regardless of what type of physical token is used to interact with the security system. Mobile platforms are the answer, and they will continue to become more prevalent and indispensible to a more satisfying and effective security practice.