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Tech Systems’ Talent, Technique Are Tops

Learn more about Tech Systems Inc.'s FOCUS program, which helped the firm become a finalist for SSI's Installer of the Year program.



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One of the unique things about Tech Systems Inc. (TSI) is its FOCUS (For Our Clients’ Ultimate Satisfaction) program, which is designed to provide highly reliable and fully functional systems that prevent and minimize downtime. FOCUS agreements guarantee response times and complete system functionality before the technician leaves the customer’s facility.

“Since 1987, our goal has been nothing less than providing fanatical customer service across all aspects of our company,” says Tech Systems Founder, Owner and President Darryl Keeler. “Everything we do is based on client satisfaction and needs, not on our bottom line. As a privately held company with employees strategically located across the United States, we’re able to adapt quickly, sending our highly trained and certified team members wherever they’re needed. At Tech Systems, we put the customer first — always.”

Headquartered in suburban Atlanta with two other branches, TSI posted revenues north of $39 million and 15% growth in 2013. The business’ 200 employees service nearly 2,000 client locations and manage some 1,000 installation projects per year. Last year, TSI responded to 18,644 service calls, achieving successful response times in 99.88% of the cases and full functionality at a 99.90% rate before the technician left the site.

“ISO 9001 certification is one of the key ways Tech Systems stands out in its commitment to exceed the expectations of our clients,” adds Keeler. “By submitting to ongoing evaluation in areas of quality management and continuous improvement, we hold ourselves to a higher level of scrutiny than other companies in the security industry.”

TSI awards its employees with Star Awards when customers go out of their way to compliment them for service. An Employee Advisory Board was established to create and maintain programs to empower employees to grow and make a difference.

“We established an apprenticeship program that allows new hires the ability to see how we do things,” says Client Development Manager Sharon Shaw. “We invest heavily in formal and informal training programs. We hire based on the candidate’s current abilities as well as their ability and willingness to adapt and learn over time. As technology continues to become more network-centric and complex, it is important that we provide ongoing learning opportunities so we can continue to stay ahead of the curve.”


Article Topics
Business Management · People & Profiles · Sales & Marketing · SAMMY Awards · All Topics

About the Author
Scott Goldfine
Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration, directing all editorial aspects of the magazine brand in print, electronically, online and in person. The voluminous, innovative and award-winning body of work he has distinguished himself with since joining the publication in 1998 includes groundbreaking research, landmark features, leadership roundtables, high profile case studies, and many industry exclusives. Well versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is a nationally known figure in demand as an industry presenter and subject matter expert to mainstream media. He is responsible for developing many unique products and programs, including the SSI Industry Hall of Fame, Control Panel (industry’s first E-mail newsletter), Police Dispatch Quality (PDQ), Marketing Marvel, Installers of the Year, Integrated Installation of the Year, Security Industry Census, Systems Integration Study, Installation Business Report, Operations & Opportunities Report, Commercial End-User Study and Security’s Fantastic Fleets. Recognized for his relationship building, integrity and lead-by-example ethic, Goldfine is a solutions-oriented team player who advises and collaborates with industry dealer/integrator, consultant, distributor, central station and manufacturer icons, luminaries and executive business leaders on a daily basis. He is also actively involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), PSA-Tec, SAMMY Awards, International Security Conference and Exhibition (ISC), Electronic Security Technology Summit (ESTS), Mission 500, Electronic Security Expo (ESX), ASIS Int’l, Honeywell CONNECT and other supplier conventions. Goldfine also serves on several boards, including the CSAA Marketing and Communications Committee and PSA Cybersecurity Advisory Council. A certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast, Goldfine graduated with honors from Cal State, Northridge with a management degree in Radio-Television-Film. His professional media endeavors have encompassed magazines, Internet, radio, TV, film, records, teletext and books. Goldfine resides in the Charlotte, N.C., area with his wife, son and three cats.
Contact Scott Goldfine: sgoldfine@ehpub.com
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