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Vivint Looks for Those With Passion for Life as Well as Work

SSI’s annual Best of the Best issue (July 2013) includes profiles of seven of the industry best-run installing security contracting companies. My interviews with executives and managers from runner-up Vivint covered much ground not included in print. Following is the third of a few bonus excerpts, with Vivint's David Powerll here talking employee recruitment and retention. Be on the lookout for more online extras from Vivint, as well as other Installer of the Year and Integrated Installation of



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SSI’s annual Best of the Best issue (July 2013) includes profiles of seven of the industry best-run installing security contracting companies. My interviews with executives and managers from runner-up Vivint covered much ground not included in print. Following is the third of a few bonus excerpts, with Vivint’s David Powell here talking employee recruitment and retention. Be on the lookout for more online extras from Vivint, as well as other Installer of the Year and Integrated Installation of the Year winners and finalists.

How does Vivint evaluate and recruit new employees? What qualities are important?

David Powell, Vivint Vice President of Human Resources: Vivint takes its recruiting evaluations of new employees very seriously. We have high standards and expectations of all employees and are constantly on the lookout for professionals with great customer service skills. Additionally, we look for honest, hard workers full of integrity and a passion not just for what they do, but for life. To make sure each new employee is truly Vivint material and meets company standards, our recruiters guide them through a rigorous interview process. Each employee completes an on-demand video interview prior to phone and in-person interviews. We also complete a thorough background check on each perspective employee to make sure they have no misdemeanors or felonies. If at any point they do not meet our standards, we do not hire them.

How does Vivint make sure its personnel are properly trained?

Powell: Vivint’s trainers strive to give new employees the knowledge and skills that will make them successful in their jobs by focusing on four areas: new hire training, ongoing training, on-the-job resources, and leadership development. We also focus our training on doing rather than telling, meaning we tell employees what they need to know and then give them the opportunity to demonstrate their ability to accomplish the job in a controlled, safe environment. This helps leadership truly see how effective they will be and course correct if needed. Training is tracked and reported so we can hold employees accountable for what they’ve learned. We also strive to identify high potential employees and help them grow and develop their careers at the company.

What does Vivint do to keep its employees motivated and fulfilled?

Powell: Vivint’s “work hard, play hard” philosophy resonates within its entire employee base. Todd Pedersen, Vivint’s CEO and founder, was taught by his father that if you treat those that work for you like gold, everything else will fall into place. Todd took that message to heart and founded Vivint on a philosophy of respect at every employee level. At Vivint’s state-of-the-art facility, employees have access to an onsite health facility, free lunch at a full-service café, recreational and exercise facilities, and employee benefits. Employees are encouraged to make personal priorities to achieve individually and as a company, thus building a community-minded environment. In 2011, Vivint won the Alfred P. Sloan Award for Business Excellence, which recognizes the quality of the workplace and evaluates company HR procedures, benefits and compensation programs, culture, employee flexibility policies, and overall employee morale.

Scott Goldfine


Article Topics
General Industry · Installation and Service · Interviews · Management · Blogs · Business · Home Controls · installation · Management · operations · Under Surveillance · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
View More by Scott Goldfine
Business, Home Controls, installation, Management, operations, Under Surveillance, Vivint




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