OTTAWA, Canada — March Networks announced that wine and spirits superstore Total Wine & More has standardized on its next-generation retail video surveillance solution. The privately-owned chain is using the offering to maintain security and loss prevention efforts across 100 outlets located in 15 states, and to capture video evidence to assist with liability protection as it grows its e-commerce business.
Total Wine, which is adding 12-15 new stores annually, transitioned to the March Networks 8000 Series Hybrid NVRs and Visual Intelligence software when it began opening Internet fulfilment centers in its stores. The 25,000-square-foot retail outlets hold nearly 14,000 types of wines, beers and spirits and feature walk-in cigar humidors and keg rooms, wine tasting areas and classrooms.
While existing analog cameras are in place to monitor the stores’ public areas, Total Wine needed high-definition (HD) IP cameras to capture essential data when packaging bottles that could retail for up to $2,000. The 8000 Series recorders can support a mix of analog and IP cameras or as many as 32 IP cameras, giving Total Wine the freedom to transition to HD video cost-effectively as its business requirements evolve, according to the company.
“We didn’t want to abandon our analog cameras, and the March Networks solution allowed us to add more IP cameras to our build-out where and when we needed them,” says Total Wine Senior Project Manager Mark Ganter. “We’re very happy with the solution and the support we have received. We have such vast coverage that we can see almost every part of a store, and we now use the video surveillance system if we need to investigate a problem or inspect an area in any of our stores.”
Total Wine operates mini-fulfillment centers within select stores, where product is pulled from the shelves, packaged and shipped to customers by courier. IP cameras in the fulfillment rooms capture images of the bottles, shipping information and labels for proof of packaging and delivery. Additional IP cameras are positioned to capture the pickup by the courier, at which time all liability transfers to the courier.
If the need arises, Total Wine can review its video archives to retrace the steps of the fulfillment process and verify exact details. The 8000 Series Hybrid NVRs provide the retailer with centralized system management and the ability to remotely access live and recorded video. In the future, Total Wine may also take advantage of video analytics and software applications available in the March Networks retail portfolio for expanded loss prevention, operations and marketing intelligence.
“Our experience working with some of the world’s largest retailers has resulted in our next-generation offering, which is ideally suited to help organizations like Total Wine & More protect and grow their business and optimize operations,” says Net Payne, CMO, March Networks. “Retailers are using video-based intelligence to better protect assets, prevent losses, enhance security and increase profits in the process. The technology is now considered a competitive advantage rather than just a security system.”