Mary Jensby has been hired as RFI's call center director.
SAN JOSE, Calif. — RFI Communications & Security Systems (RFI) has added four people to its team.
As director of global accounts, Dan Kilgore will focus on strengthening relationships with global, national and key accounts. Kilgore will utilize his 27 years of experience in the industry to help create an environment where both RFI and Security-Net can serve customers on both a global and national level. Prior to his new role as director of global accounts, Kilgore held the position of managing director of enterprise sales.
Formerly with Monitronics Int’l, Mary Jensby has been hired as call center director. Jensby joins the company with vast experience and active involvement in the industry, serving on half-a-dozen committees and working with the False Alarm Reduction Association (FARA). She is also a member of the California Alarm Association (CAA) and the Mission 500 Organization, a nonprofit organization dedicated to serving children and communities in crisis.
In the role of business development representative, David Lee James’ responsibilities include increasing recurring monthly revenue (RMR) through various partner and dealer programs, services and business solutions. He will also be responsible for third-party UL monitoring, commercial and residential sales, and generating new RMR revenue streams within the company. A 26-year industry veteran, James has served as a board member of the Silicon Valley Alarm Association, a division of the CAA, for the past 15 years.
With more than 30 years of customer service experience, Carolyn Green has joined RFI as senior supervisor of the company’s central station control center. In this position, Green will be working to create, develop and implement ongoing training programs for the central station staff. Other responsibilities include assistance with the hiring of new central station staff, attendance management, customer care, and updating of dealer insurance and licensing.