Welcome to SECURITY SALES & INTEGRATION's "Security Speaking" podcast!
This weekly podcast features the industry's leading business owners, operators, managers and subject matter experts discussing the trends, challenges, technologies and more affecting today's electronic security professional.
In the latest edition, Editor-in-Chief Scott Goldfine talks with Melissa Brinkman, COO of Rochester, Minn.-based Custom Alarm. She has worked with the company for more than 12 years, previously serving as customer services manager. Founded by her father, Leigh J. Johnson, in 1968, the residential and commercial security and sound systems provider employs more than 70 people with branch offices in Winona and St. Paul, Minn. It has received many awards, including this year's Police Dispatch Quality (PDQ) honors.
Listen as Brinkman shares tips to help alarm companies reduce false alarms, challenges on taking on the COO position at her company, how Custom Alarm has weathered the recession, ways to earn customer loyalty and more.
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This podcast is also available on iTunes for download.
Other Recent News
June 12, 2013
As part of a new strategic partnership with CheckVideo, United Central Control (UCC) will offer a robust menu of monitored video services to end users through more than 500 dealers nationwide.
June 12, 2013
The Security Industry Alarm Coalition (SIAC) will honor alarm industry veteran Sharon Elder with the 2013 William N. Moody Award at the Electronic Security Expo (ESX).
June 6, 2013
With its purchase of LifeShield Home Security, a do-it-yourself (DIY) security company, satellite TV provider DirectTV officially entered the home security space. Terms of the deal were not released.
June 6, 2013
Less than five months after its last president and CEO resigned, Diebold Inc. has hired Andy Mattes to assume those roles, the company announced Wednesday.
May 30, 2013
With its $17 million cash purchase of privately-held RedCloud Security, Avigilon, a high definition (HD) and megapixel surveillance solutions provider, has officially entered into the access control market, the company announced today.