Security Sales and Integration Magazine

Vertical Markets

Report: 30% of U.S. Homes Will Have Monitored Services by 2020

August 02, 2011 | Comments (1) | Post a comment
Report 30 of U S Homes Will Have Monitored Services by 2020

Households in the United States with professionally monitored security services will expand to 30 percent by 2020, according to a new report by Dallas-based research firm Parks Associates.

In the report, titled "IP-based Home Monitoring Security," the firm notes an estimated 18 percent of U.S. households used professionally monitored security systems in 2010, generating roughly $10 billion in service fees. Consumer demand for remote monitoring and the increasing presence of broadband service providers will drive growth in the security market, according to the report.

"We believe Internet-connected security systems will expand the residential security market by providing additional capabilities and benefits to a broader range of consumers than those who are typical subscribers," says Bill Ablondi, the firm's director of home systems research.

As broadband services become more widespread, a disruption to the traditional sales model at many security companies can be expected. One-third of U.S. consumers in broadband households find remote control of lights, appliances and thermostats via Web-enabled devices very appealing, according to the firm's research. Nearly 50 percent of U.S. consumers find E-mail/text notification of smoke, fire, water, or gas leaks very appealing.

Broadband providers are well-positioned to tap into this market due to their existing infrastructure and ongoing customer relationships, and their field operations can enable a range of digital home management services, according to the firm.

"With smartphones and other Web-enabled devices, clients are carrying a link to their home systems," Ablondi says. "These Internet-connected security systems provide added capabilities and benefits. They are expanding the residential market by bringing new customers into what was a relatively stagnant consumer base."

 


Review / Comment


Introduction of services that will provide more direct services will change customer's perception. Security systems portray a negative connotation, being something that may be necessary to prevent or deter an unwanted event; often begrudging the monthly monitoring fees for this negative service. The introduction of services that will allow a video link to look into a business from a home office or receive notification when an action has been taken at a home or business provides a USEFUL service that customers WANT and are willing to pay for. Unlike the feeble attempts by Telephone companies over the past 30 years, services are more conducive to customer's needs and will open new markets as well as serving existing markets more professionally. Brien Welwood Alliance Security Systems
BRIEN
August 5, 2011
was this review helpful?

Other Recent News

May 21, 2012

Albuquerque Casino Plans HD Surveillance System Upgrade

The Hard Rock Hotel and Casino Albuquerque has selected Surveillance Systems Integration (SSI) to migrate the hotel’s analog security system to IP video.

May 16, 2012

SafeMart Expands Wireless Home Security Services With Verizon

SafeMart Home Security, based here, will extend its service capabilities with the addition of Verizon Wireless as a network service provider for its wireless home security systems.

May 11, 2012

New York Times Best-Selling Author to Speak at SIA Government Summit

The Security Industry Association (SIA) has tapped New York Times best-selling author Brad Thor to serve as keynote speaker during its 2012 Government Summit, scheduled for June 19-20 in Washington.

May 11, 2012

Datacard Group’s New Blog to Address Financial, Govt. Markets

In an effort to enhance communication with customers, partners, prospects and industry experts, Datacard Group, a secure ID and card personalization solutions provider, has launched a new corporate blog.

May 8, 2012

Security Speaking: FARA Board Member Deborah Hansen Talks Video Alarm Response

Welcome back to SECURITY SALES & INTEGRATION's "Security Speaking" podcast! Here, Editor-in-Chief Scott Goldfine talks to Deborah Hansen, false alarm reduction coordinator for the city of Naperville (Ill.) Police Department at the False Alarm Reduction Association (FARA) Symposium in Albuquerque, N.M.

Sign up for the eControl Panel

env Sign up here to receive current news and industry updates delivered right to your inbox.