Simple steps for transitioning alarm accounts, pain free.
Have your central station provide automatic system status reports to AHJs.
Understanding how integrated systems deliver RMR.
Video monitoring services are ready for take-off in a big way.
Steps you can take to prepare for the 2G sunset.
Why creating subscriber touch points builds lasting relationships.
Underscoring the benefits of video intrusion alarms.
An educational message that needs to be amplified.
Do you own the phone number programmed into the alarm dialers? You should.
Explaining the importance of errors and omission insurance.
Many security professionals may not fully realize the impact remote services are having on the industry.
In the latest "Monitoring Matters" column, Mark Matlock explains why dealers need to get onboard with upselling as their sales strategy.
Adding A/V systems to your portfolio can help fend off new competitors.
How basic central station tools can help you greatly enhance customer service.
In this article, United Central Control Inc. (UCC) Senior Vice President Mark Matlock addresses concerns surrounding IP transmitters.
Marketing communication with your alarm system customers should not only happen during the presale stage, but throughout your professional relationship. Continuous communication with your customers will help lengthen your affiliation and often result in additional sales opportunities after customers realize they need a service your company provides.
In this column, Peter Giacalone explains why remote services are so important to the well-being of alarm businesses.
I am frequently asked by my alarm dealer customers what I think their alarm accounts are worth, i.e., what multiple can they can expect from a buyer. The answer is complex as there is no "universal" multiple paid for alarm accounts.
Like many disagreements, the rift between the alarm industry and Illinois municipalities that entered into the alarm-monitoring business was a result of a lack of communication.
The topic of central station redundancy and its significance is always a popular subject. This is especially so in the wake of Hurricane Irene's wrath along the East Coast.
Power Home Technologies Steps Up For Break-in Victim
Guardian Alarm Does the Harlem Shake
The Benefits of Verified Video Alarms
June 14, 2013
The Joys of PSA-TEC 2013
June 11, 2013
On the Show Floor at the 2013 NFPA Conference & Expo
May 8, 2013
A Look at Thermal Imaging
Industry's #1 Technology & Business Authority Since 1979
June 2013 Issue
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