Management and operations, and sales and marketing best practices as they apply to central stations.
Latest column posts
Remote monitoring not only provides security to a subscriber's location, but it also taps into new business and capitalizes on the mobile control craze.
Peter Giacalone · April 14, 2016
There might not be two words that are more controversial in the alarm industry. The perception is one that could put a dark cloud over any company for being unethical or even evil. What is the phrase? Door knocking.
Mark Matlock · March 28, 2016
SSI Monitoring Matters columnist Peter Giacalone explains why companies need to stay in contact with their customers to avoid the competition swooping in.
Peter Giacalone · January 29, 2016
Monitoring Matters columnist Kevin Lehan discusses the impact of NFPA 72 code revisions on authorities having jurisdiction (AHJs) and central stations.
Kevin Lehan · August 24, 2015
Security Sales & Integration "Monitoring Matters" columnist Peter Giacalone explains to security systems integrators that they're in the lifestyle business, not the technology business.
Peter Giacalone · July 10, 2015
Learn why your security systems integration firm can’t afford NOT to invest in customer relationship management (CRM).
Mark Matlock · June 19, 2015
With more burglars hacking and jamming alarm systems, security dealers need to address this threat to ensure that the central station receives signals from wireless systems.
Kevin Lehan · May 04, 2015
Daily history reports can help security integrators catch what they may have missed.
Kevin Lehan · February 23, 2015
Security systems integrators need to capitalize on residential offerings in the commercial realm.
Peter Giacalone · January 23, 2015
Regardless of how much a company may trust its employees, all alarm companies should take proper steps to protect their data and their proprietary way of doing business.
Mark Matlock · December 10, 2014
Here are some ways security alarm companies can keep their existing accounts, which ultimately helps grow value, equity and profits.
Mark Matlock · December 04, 2014
Learn how central stations can aid in implementing best practices to standardize installations and maximize overall account value.
Kevin Lehan · November 17, 2014
Traditional security alarm dealers need to reinvent themselves and adapt to the changes in the market before suffering losses to equity.
Mark Matlock · September 29, 2014
Implementing video verification can help a security dealer increase subscriber base value because the technology usually delivers faster police response.
Kevin Lehan · September 18, 2014
Think about how existing clients can create new RMR.
Kevin Lehan · August 28, 2014