Management and operations, and sales and marketing best practices as they apply to central stations.
Latest column posts
Audio and video verification allow responding law enforcement officers to mentally and physically prepare and plan their approach to the dangerous situation they are about to encounter.
Peter Giacalone · October 09, 2014
Traditional security alarm dealers need to reinvent themselves and adapt to the changes in the market before suffering losses to equity.
Mark Matlock · September 29, 2014
Implementing video verification can help a security dealer increase subscriber base value because the technology usually delivers faster police response.
Kevin Lehan · September 18, 2014
Think about how existing clients can create new RMR.
Kevin Lehan · August 28, 2014
Watching water levels to weather potential damage can help security companies increase recurring monthly revenue.
Peter Giacalone · July 17, 2014
A look at how interactive services will drive growth in 2014.
By Peter Giacalone · January 09, 2014
The thought of raising monitoring fees make you cringe? Here's why it shouldn't.
By Mark Matlock · December 01, 2013
Why it is vital to educate the homeowner about contract terms.
By Kevin Lehan · October 31, 2013
Third-party monitoring services could be your ticket to new revenues.
By Peter Giacalone · September 30, 2013
Are you up to speed about the potential regulatory to-do surrounding remote thermostats?
By Mark Matlock · September 03, 2013
A trifecta of recurring revenue opportunities.
By Kevin Lehan · July 31, 2013
Monitoring revenue doesn't end with intrusion and life safety.
By Peter Giacalone · July 01, 2013
Simple steps for transitioning alarm accounts, pain free.
By Mark Matlock · June 03, 2013
Have your central station provide automatic system status reports to AHJs.
By Kevin Lehan · April 30, 2013
Understanding how integrated systems deliver RMR.
By Peter Giacalone · April 02, 2013