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Monitoring Matters


Management and operations, and sales and marketing best practices as they apply to central stations.
Latest column posts
Monitoring Matters columnist Kevin Lehan discusses the impact of NFPA 72 code revisions on authorities having jurisdiction (AHJs) and central stations. Kevin Lehan · August 24, 2015

Security Sales & Integration "Monitoring Matters" columnist Peter Giacalone explains to security systems integrators that they're in the lifestyle business, not the technology business. Peter Giacalone · July 10, 2015

Learn why your security systems integration firm can’t afford NOT to invest in customer relationship management (CRM). Mark Matlock · June 19, 2015

With more burglars hacking and jamming alarm systems, security dealers need to address this threat to ensure that the central station receives signals from wireless systems. Kevin Lehan · May 04, 2015

Daily history reports can help security integrators catch what they may have missed. Kevin Lehan · February 23, 2015

Security systems integrators need to capitalize on residential offerings in the commercial realm. Peter Giacalone · January 23, 2015

Regardless of how much a company may trust its employees, all alarm companies should take proper steps to protect their data and their proprietary way of doing business. Mark Matlock · December 10, 2014

Here are some ways security alarm companies can keep their existing accounts, which ultimately helps grow value, equity and profits. Mark Matlock · December 04, 2014

Learn how central stations can aid in implementing best practices to standardize installations and maximize overall account value. Kevin Lehan · November 17, 2014

Traditional security alarm dealers need to reinvent themselves and adapt to the changes in the market before suffering losses to equity. Mark Matlock · September 29, 2014

Implementing video verification can help a security dealer increase subscriber base value because the technology usually delivers faster police response. Kevin Lehan · September 18, 2014

Think about how existing clients can create new RMR. Kevin Lehan · August 28, 2014

Watching water levels to weather potential damage can help security companies increase recurring monthly revenue. Peter Giacalone · July 17, 2014

A look at how interactive services will drive growth in 2014. By Peter Giacalone · January 09, 2014

The thought of raising monitoring fees make you cringe? Here's why it shouldn't. By Mark Matlock · December 01, 2013





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