Central Station Selection Guide
Nine leading wholesale monitoring providers are spotlighted with details about their specialties, unique qualities and service offerings. Top executives describe the business advantages their third-party central stations bring to their security dealer customers.
Company: National Monitoring Center (NMC)
Headquarters: Aliso Viejo, Calif.; (800) 662-1711
Web site: nmccentral.com
Years in business: 30+
Number monitored accounts: N/A
Annual revenues: N/A
Licenses, certifications & accreditations: UL 2050, FM Approved
Overview of services: Commercial security, medical monitoring (PERS), environmental monitoring, residential security, commercial fire, video services.
Business advantages: “NMC’s professional staff of engineers, security experts and communications specialists is acclaimed throughout the industry, and many of our customer service reps have been with NMC for more than a decade. In addition to providing quality monitoring services of all kinds to the end user, there is a complete understanding of the sales, service and sup
port required for the individual alarm company. NMC’s two central command centers in California and Texas provide complete redundancy and reliability in monitoring. Each center is outfitted with multiple generators to assure there is instant emergency recovery and backup with no downtime in case of an emergency or extreme alarm activity at one facility. NMC also offers 24/7 support for data entry, data management, billing, dealer relations, support and training for all software applications and any other needs.”
— Michael Schubert, President
Company: Rapid Response Monitoring Services
Headquarters: Syracuse, N.Y.; (800) 558-7767
Web site: rrms.com
Years in business: 22
Number monitored accounts: 700,000 (100% contracted)
Annual revenues: N/A
Licenses, certifications & accreditations: UL and FM Listed, FDNY Approved, SIA Certified, IQ Certified
Overview of services: Traditional alarm monitoring, video, two-way audio, PERS, GPS and mobile asset protection, bilingual operators.
Business advantages: “At Rapid Response, our superior technology, training and control center specialists work for our dealer customers in a personal business relationship that is rare in our industry today. One of Rapid’s best services for our dealers is our S.M.A.R.T team. This group is constantly analyzing account activity trends and helping dealers provide the best service possible to their customers. We provide dealers with seamless access to their critical information, along with unmatched personal service for their customers, putting their business light years ahead of the competition. We offer branded mobile and Web apps in addition to the widest selection of add-on features available in the industry. We are leaders in new technology areas and do more with them than any other wholesale central station in North America. We have invested heavily and will continue to as the mobile world continues to evolve. ”
— Morgan Hertel, Vice President of Operations
Company: United Central Control (UCC)
Headquarters: San Antonio; (888) 832-6822
Web site: teamucc.com
Years in business: 31
Number monitored accounts: 208,000 (73% commercial, 27% residential)
Annual revenues: $10 million
Licenses, certifications & accreditations: All states, cities, counties requiring licensing for third-party central stations, UL Listed, CSAA Five Diamond, ASAP to PSAP participating central station
Overview of services: Burglary and fire alarm monitoring, cellular back-up, two-way voice, elevator telephone, PERS, video monitoring, interactive camera viewing platforms, access control monitoring, interactive monitoring and mobile notification, IP monitoring, AES radio telemetry monitoring.
Business advantages: “The main value-add is the excellent service UCC provides. UCC deals with our dealers’ customers more than they do, and our professionalism and quick response creates good rapport that leads to referrals for dealers. Beyond that, UCC has a Dealer Relations department that works very closely with dealers monitoring their alarm activity and helping them effectively manage their accounts and bolster retention. These people also train UCC’s dealers on the company’s automated services and inform and educate them on new services. Further, they serve as a single point of contact for the dealer, thus simplifying the dealer’s relationship with UCC. UCC also has a backup central station, which serves as a great selling point for its dealers. In participating markets, UCC is an ASAP to the PSAP central station, which is also a great selling point for dealers in those markets.”
— Mark Matlock, Senior Vice President, Sales and Marketing
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