By Scott Goldfine

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SSI's 2013 Industry Forecast: TRG Associates' John Brady

December 25, 2012

What challenges and opportunities does TRG Associates President John Brady expect the security industry will experience in 2013? Keep reading to find out!

SSI's 2013 Industry Forecast: NFPA's Richard Bielen

December 24, 2012

Richard Bielen, NFPA's PE Division Manager for Fire Protection Systems shares his thoughts on where the electronic security industry is headed in 2013.

SSI's 2013 Industry Forecast: NICE's Bob Banerjee

December 20, 2012

The January edition of SECURITY SALES & INTEGRATION includes our annual industry forecast as a cornerstone of our special 2013 Industry Forecast Issue. For the piece, I interviewed 20 of the industry’s most knowledgeable market analysts, business experts, systems integrators, manufacturer representatives and trade association directors. Some of their perspectives can be found in the magazine article, with the balance of their assessments appearing in separate Under Surveillance blog posts.

Taking Aim at Industry's 'Hit List'

December 3, 2012

Top 10 security contractor concerns are revealed.

Advanced College Access Control Solution Lives on the Edge

November 12, 2012

November's issue of SECURITY SALES & INTEGRATION includes an exclusive case study of an advanced integrated video surveillance, access control and other systems solution being deployed at Central Piedmont Community College (CPCC) in Charlotte, N.C. SSI's Scott Goldfine speaks with Aaron Alexander, owner of the Security 101 branch in Charlotte, about some additional details regarding the CPCC project.

'Marketing Marvel' Names Today's Top 3 Monitoring Challenges

November 5, 2012

SSI Editor-in-Chief Scott Goldfine discusses the top three challenges for monitoring providers today with the first annual Five Diamond Marketing MARVEL Award winner Redwire of Tallahassee, Fla.

Do Your Customers Get Tricks or Treats?

November 2, 2012

A cautionary tale about how not to service the customer.

Redwire a Gem Among 5-Diamond Centrals

November 1, 2012

As a recently launched monitoring provider, Redwire is making a name for itself in a hurry after not only achieving CSAA Five Diamond certification but also capturing the inaugural Marketing Marvel Award. Find out how this business’ management is positioning the central station to ride the fast track to success.

Central Piedmont Community College’s Security Is Center of Attention

November 1, 2012

Long known for the magnitude of its academics and enrollment, North Carolina’s Central Piedmont Community College now lays claim to an equally remarkable security solution. Learn how the nation’s fourth-largest such school is creating a safer environment by centralizing control of video surveillance, access control and more across seven campuses.

IT Expertise One of Many Ways Security 101 Better Serves Clients

October 31, 2012

November's issue of SECURITY SALES & INTEGRATION includes an exclusive case study of an advanced integrated video surveillance, access control and other systems solution being deployed at Central Piedmont Community College in Charlotte, N.C. My conversation with the integrator, Security 101, was very extensive and so this is the first of two blogs offering additional insights. In this installment, Aaron Alexander, owner of the Security 101 branch in Charlotte, talks about recent developments in

How Participating in the SAMMY Awards Can Elevate Your Business

October 17, 2012

It’s been said that recognition is the most powerful of motivators. For that reason and many others, back in 1994, SECURITY SALES & INTEGRATION launched the Sales & Marketing (SAMMY) Awards.

How HST Weathers Mother Nature's and Wall Street's Storms

October 10, 2012

HS Technology Group graces the cover of October's issue of SECURITY SALES & INTEGRATION as winner of this year's Police Dispatch Quality (PDQ) Award. Inside, HST President Stuart Forchheimer and others discuss the company's approach to reducing false alarms and other management tactics. Below, Forchheimer offers additional insights into economic, weather, technology and other larger landscape issues profoundly affecting today's security business operators.

HS Technology CEO Talks Alarm Management Tactics

October 3, 2012

HS Technology Group graces the cover of October's issue of SECURITY SALES & INTEGRATION as winner of this year's Police Dispatch Quality (PDQ) Award. Inside, HST President Stuart Forchheimer and others discuss the company's approach to reducing false alarms and other management tactics. Below, Forchheimer offers additional insights into how HST developed its successful program, as well as what the PDQ Award and false alarm reduction means for the industry at large.

HST Brings the Hammer Down on False Alarms

October 1, 2012

HS Technology proves that implementing a successful false alarm management program does not require an especially large staff or internally generated monitoring services. What it does require is a well-coordinated plan, outstanding communication, follow-through and a commitment to achieving results. All of which HST demonstrated in spades in capturing the 7th annual Police Dispatch Quality (PDQ) Award.

Recognition Validates Vector’s Ongoing False Alarm Reduction Efforts

October 1, 2012

Vector Security nearly became the first company to capture its second PDQ Award as the firm took home the inaugural trophy in 2006. Next year, the company will mark the 10th year since launching its ambitious and comprehensive program to reduce false alarm activations.

‘FACT’ Helps Make Monitronics a PDQ Award Finalist

October 1, 2012

Monitronics has implemented a False Alarm Control Team (FACT) to build relationships with responding authorities and decrease false alarms that take police off the streets to handle true emergencies.

12 Steps to Avert a Communication Breakdown

October 1, 2012

SSI Editor-in-Chief Scott Goldfine offers 12 steps to communicate and disseminate information.

A Bridge to FARA

October 1, 2012

Making up what it lacks in fanfare with tireless dedication, the False Alarm Reduction Association (FARA) and its government/public safety agency members pursue knowledge, legislation and partnerships central to the cause. SSI meets with FARA presidents, past and present, and two other board members to discuss the state of false alarm reduction and relationships among responders and security providers.

High-End Condos Shielded From Lowlifes

October 1, 2012

One big obstacle was interfering with residents in a West Palm Beach condominium complex from fully enjoying their upscale, waterfront lifestyle — adequate security. To set their minds at ease, access control and surveillance was combined for an integrated solution that can pull up video related to specific access with a mouse click. Gain insights for similar projects and see how some tricky installation challenges were overcome.