By Scott Goldfine

Displaying 61 - 80 of 487

SIAC and FARA Leaders Say Industry Is Managing Alarms Better

September 26, 2012

The October edition of SECURITY SALES & INTEGRATION, the 2012 Alarm Response Issue, features a cover story on the Police Dispatch Quality (PDQ) Award program. To whet your appetitte for it, SSI Editor-in-Chief Scott Goldfine asked two of the false alarm management and false dispatch reduction program judges to weigh in on where the industry currently stands in these efforts and why the importance of the PDQ Award.

13 Ways to Build Security Customers for Life

September 5, 2012

How great would it be to be able to get inside the mind of some of your clients and prospects to know exactly what they are thinking and what you could do to win their business for as long as you want it? Experience and common sense notwithstanding, most of us are not that clairvoyant. But don't schedule that meeting with your mystic or fortune-teller just yet.

The Importance of Cross-Training Employees

September 4, 2012

Why cross-training employees is essential to the well-being of your organization.

Commercial End Users Communicate Electronic Security Concerns

September 4, 2012

Seven in 10 security directors/managers are looking to spend more money on security, with 72% of that group considering new or upgraded systems. However, SSI’s eighth Commercial End-User Study also shows increased sensitivity to equipment and integrator costs, and the belief that safety within organizations has slipped.

Recession Helps CEOs Realize What's Really Important

August 8, 2012

The August Bright Ideas Issue of SSI includes a CEO roundtable featuring company Presidents Dan Budinoff (Security Specialists, Stamford, Conn.); Jeff Nunberg (Integrated Security Systems, Miami); Ron Oetjen (Intelligent Access Systems, Garner, N.C.); and Vice President/CEO Andrew Lanning (Integrated Security Technologies, Honolulu). The conversation I had with them was much more expansive than could be conveyed in the mere printed page. So here is the second of my two blogs giving you more grea

9 Additional 'Bright Ideas'

August 6, 2012

August's annual Bright Ideas Issue of SSI features the annual Operations & Opportunities Report (OOR). While the printed results include nearly all the findings, Editor-in-Chief Scott Goldfine dug up a handful of additional responses as either bonus insight or to whet your appetite to investigate further if you have not already perused the 2012 OOR itself.

Bright Ideas: CEOs Keep Their Eye on the Prize

August 1, 2012

If you want your security business to be more successful then you’ve come to the right place. In a relaxed but frank forum, four of the industry’s top independent integrator company executives come clean on what’s behind their winning ways.

Customers Can Be Your Most Powerful Sales Force

August 1, 2012

Why customer satisfaction is no longer good enough.

Bright Ideas: Security Company Managers Must Work Miracles

August 1, 2012

Grow the business! Generate more sales! Reduce attrition! Deliver better customer service! Raise employee morale! And do it all more cheaply and efficiently. That’s the tall order most security company managers face in today’s economy-challenged landscape. Fortunately, the Operations & Opportunities Report offers clues and shortcuts toward success, including which technologies, services and markets to target.

CEOs Ride 2012's Revenue Roller-Coaster

August 1, 2012

SSI Editor-in-Chief Scott Goldfine speaks with four top industry leaders, company Presidents Dan Budinoff (Security Specialists, Stamford, Conn.); Jeff Nunberg (Integrated Security Systems, Miami); Ron Oetjen (Intelligent Access Systems, Garner, N.C.); and Vice President/CEO Andrew Lanning (Integrated Security Technologies, Honolulu) in a CEO roundtable where they discuss the fortunes of 2012.

How the 'Best' Recruit Their Future Superstars

July 9, 2012

Recruiting quality people is always a challenge, particularly in the electronic security industry. Read how the "best" hire their future superstars and what your company can learn from them.

How the 'Best' Train Their People to Win

July 3, 2012

SSI Editor-in-Chief Scott Goldfine talks with leadership at five highly skilled installation firms about how their companies train its employees to provide top-notch service.

Best of the Best: Stanley CSS Continues to Set New Benchmarks

July 2, 2012

Read about some Stanley Convergent Security Solutions' (CSS) achievements that helped the company earn a spot as one of SSI's Installer of the Year finalists!

Best of the Best: ADS Security Stands and Delivers

July 2, 2012

As ADS Security moves into its third decade of excellence, it does so with the honor of being named a runner-up for SSI’s 2012 Installer of the Year (Large company, 150+ employees).

Best of the Best: Protex Central Is Righteous to the Core

July 2, 2012

Learn more about how Papillion, Neb.-based Protex Central became a finalist for SSI's 2012 Installer of the Year.

Best of the Best: HS Technology Courts ‘Customers for Life’

July 2, 2012

HS Technology Group's impeccable balance of technical, business and people skills allowed it be a finalist for the 2012 SSI Installer of the Year award.

12 Challenges That Put the ‘Best’ to the Test

July 2, 2012

This year's "Best of the Best" explain their top challenges.

Best of the Best: A Bates With Destiny

July 2, 2012

Bates Security is finding first-rate customer service, quality personnel, savvy management, smart marketing and industry involvement are making the Kentucky-based company destined for greatness. Freshly rebranded and on a growth fast track, this SSI 2012 Installer of the Year is already well on its way.

Best of the Best: People Make Per Mar a Star

July 2, 2012

Like a highly disciplined athlete, Per Mar Security Services executes security business fundamentals to near perfection. Having finely honed its methods during the course of almost six decades, the Midwestern provider celebrates its first recognition as a SSI 2012 Installer of the Year.

Best of the Best: Mamma MiMa! N.Y. Project Steals the Show

July 2, 2012

One of the best productions in New York took place off Broadway in 2011 when integrator ESCC wrapped up a security and communications solution for Manhattan’s MiMa complex. Seamlessly bringing together IP video, access and elevator control, and telecom and intercom systems to garner Integrated Installation of the Year kudos, it’s no wonder the client is shouting, “Encore! Encore!”