Bob Grossman

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How Trimming Support for Obsolete CCTV Products Benefits the Industry

July 20, 2011

I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears will come from just one of the points it mentions.

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What’s Really Is an IP System?

December 11, 2009

The market is being whipped into a frenzy by buzz about IP, yet studies show that only 10-15 perent of systems sold include IP cameras. What’s the deal?

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