Custom Alarm

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Custom Alarm Named Blue Ribbon Award Winner for 3rd Year in a Row

March 6, 2012

For the third consecutive year, Custom Alarm earned a U.S. Chamber of Commerce Blue Ribbon for its contributions to restoring jobs and prosperity.

Security Speaking Podcast: Custom Alarm COO Melissa Brinkman Shares Tips to Earn Customer Loyalty

October 26, 2011

Welcome back to SECURITY SALES & INTEGRATION's "Security Speaking" podcast! Here, Melissa Brinkman, COO of Customer Alarm, discusses tips to retain customers and reduce false alarm dispatches.

Custom Alarm Tells How to Cut Down False Dispatches

August 10, 2011

In this blog exclusive, Editor-in-Chief Scott Goldfine speaks with Customer Alarm COO Melissa Brinkman and Director of Marketing and Vice President Nikki Johnson on best practice tips on reducing false alarms. The techniques helped the company earn the 2011 Police Dispatch Quality (PDQ) award.

False Alarm Reduction Is Customary at Custom Alarm

August 1, 2011

Proven techniques that cut false alarms and police dispatches are business as usual for Custom Alarm. The company’s assimilation of practices like two-call verification and following up on all false alarms helped it earn the 6th annual Police Dispatch Quality (PDQ) Award. Find out what makes its outstanding false alarm management program tick.

Custom Alarm Names New COO, Hires Customer Services Manager

July 11, 2011

Custom Alarm has promoted Melissa Brinkman to chief operating officer (COO). Additionally, Bob Boland will take over Brinkman's role of customer services manager.

Custom Alarm’s False Dispatch Efforts Earn PDQ Award

June 7, 2011

The Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) named Custom Alarm of Rochester, Minn., as the 2010 Police Dispatch Quality (PDQ) Award winner on Tuesday.

Custom Alarm Hires Project Manager

May 9, 2011

Custom Alarm has hired Monica Nigon as project manager.

Custom Alarm Earns Small Business Award for 2nd Straight Year

March 4, 2011

Strong customer service and employee retention skills helped earn Custom Alarm a U.S. Chamber of Commerce Blue Ribbon Small Business Award for the second consecutive year ...

Custom Alarm Receives Blue Ribbon Small Business Award

March 10, 2010

Custom Alarm of Rochester, Minn., has been named a Blue Ribbon Business Award winner by the U.S. Chamber of Commerce in recognition for being one of the top 75 small businesses in the United States...

Minn. Integrator Custom Alarm Recognized for Workplace Practices

August 27, 2009

Security provider Custom Alarm has been honored for its workplace flexibility by the Rochester, Minn., Area Chamber of Commerce ...

Custom Alarm Honored for Workplace Flexibility, Effectiveness

March 18, 2009

Custom Alarm is celebrating the announcement of being awarded a 2008 Alfred P. Sloan Award for Business Excellence in ...

ADS Wages War on False Alarms

May 1, 2008

While ADS does not stand for Accurate Dispatch Services, given Alarm Detection Systems’ history of false alarm reduction it just as well could. The security provider’s staunch approach, which includes a task force and fewer false dispatches amid baseline growth, has earned it 2007’s Police Dispatch Quality (PDQ) Award.