Customer Service

Displaying 1 - 20 of 60

Seeing Through Their Eyes Builds Trust With Customers

March 6, 2013

When it comes to building trust with your customers, seeing is believing.

'Stevie’ Awards Honor Monitronics for Customer Service Efforts

February 28, 2013

Monitronics Int’l earned three Stevie Awards at the seventh annual Stevie Awards for Sales & Customer service.

Customers Praise SecurTek’s Service

February 13, 2013

After its customer's voted SecurTek as Best Alarm System Company for the 2013 Consumer Choice Award (CCA), company president and CEO Barry Rogers shares what his firm does to keep clients happy.

Should Alarm Companies Join the BBB?

January 15, 2013

Ken Kirschenbaum answers whether there any good legal reasons why security companies should not join their local Better Business Bureau chapters.

How to Handle Damaging Customer Reviews

November 16, 2012

What should you do if a customer has written a scathing review about your alarm company on the Internet?

Investing in Damage Control

November 5, 2012

Despite how careful an integrator is, sooner or later, you’ll make a mistake, personally or professionally, and it will cost you. The best you can hope for is to reduce the frequency of such mishaps and minimize the damage control when things do happen.

Do Your Customers Get Tricks or Treats?

November 2, 2012

A cautionary tale about how not to service the customer.

Utah Alarm Company Corrects Security System Deal Error

October 23, 2012

A security system deal with Pinnacle Security was causing more alarm than security for one Greenville, S.C. man.

Responding to Negative Customer Feedback on Social Media

September 7, 2012

What happens if your business receives negative criticism from customers on Facebook or Twitter? Should you simply delete the message? Does it make sense to respond back? In this blog, SSI addresses how electronic security firms should handle negative feedback on social networking sites.

Ingersoll Rand Launches Knowledge Center Portal for Authorized Dealers

August 15, 2012

To provide answers to its authorized dealers and distributors for their various door hardware and access control questions, Ingersoll Rand (IR) Security Technologies has created a Knowledge Center portal.

Customers Can Be Your Most Powerful Sales Force

August 1, 2012

Why customer satisfaction is no longer good enough.

The Big Idea: True Meaning of Serving the Customer

August 1, 2012

Nowadays service is your call to provide a solution.

ADI Gifts Dealer With A New Ford Mustang Shelby GT500

June 20, 2012

ADI has awarded one lucky patron with a new Mustang Shelby GT500 as part of its customer appreciation sweepstakes.

Acquisition Helps Gillmore Security Increase RMR by 8%

April 11, 2012

With its acquisition of Chardon, Ohio-based ABLE Security & Automation Corp., Gillmore Security Systems has increased its recurring monthly revenue (RMR) by 8%.

The Central Station as a Resource, Not a Crutch

April 6, 2012

How basic central station tools can help you greatly enhance customer service.

Passing the Pricing Smell Test

March 1, 2012

Sometimes things just don't smell right. Even if you're not an expert, there's a dollar figure that will give you pause and make you double check pricing.The projects we do often fall into that category.

Homeowner Claims ADT Breached Contract, Court Agrees

October 4, 2011

The homeowner claims that they called ADT numerous times to come and re-install a smoke detector. However, after three years, the family says that the detector was never replaced, despite paying monthly fees to the company.

Vicon Increases Tech Support by 50% For Upgraded Service, Support Programs

July 26, 2011

Vicon Industries Inc. has added pre- and post-sale support services to its service program. It is available for customers in the Americas and international clients serviced through Vicon's U.S. headquarters.

Protection 1 Earns Top 5 Ranking in Call Center Excellence Awards

June 30, 2011

Protection 1 earned a top five listing for “Best in Class Call Center — Over 200 Staff” category at the 2011 Call Center Excellence Awards. This is the first time the company entered the competition.

Taking on the Telecoms

March 23, 2011

So word is out that Verizon is going into the home security business. We've seen this before, of course, when telecommunication companies decided they had the heads-up and the means to provide the service. So why not?

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