PDQ

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How HST Weathers Mother Nature's and Wall Street's Storms

October 10, 2012

HS Technology Group graces the cover of October's issue of SECURITY SALES & INTEGRATION as winner of this year's Police Dispatch Quality (PDQ) Award. Inside, HST President Stuart Forchheimer and others discuss the company's approach to reducing false alarms and other management tactics. Below, Forchheimer offers additional insights into economic, weather, technology and other larger landscape issues profoundly affecting today's security business operators.

HS Technology CEO Talks Alarm Management Tactics

October 3, 2012

HS Technology Group graces the cover of October's issue of SECURITY SALES & INTEGRATION as winner of this year's Police Dispatch Quality (PDQ) Award. Inside, HST President Stuart Forchheimer and others discuss the company's approach to reducing false alarms and other management tactics. Below, Forchheimer offers additional insights into how HST developed its successful program, as well as what the PDQ Award and false alarm reduction means for the industry at large.

SIAC and FARA Leaders Say Industry Is Managing Alarms Better

September 26, 2012

The October edition of SECURITY SALES & INTEGRATION, the 2012 Alarm Response Issue, features a cover story on the Police Dispatch Quality (PDQ) Award program. To whet your appetitte for it, SSI Editor-in-Chief Scott Goldfine asked two of the false alarm management and false dispatch reduction program judges to weigh in on where the industry currently stands in these efforts and why the importance of the PDQ Award.

False Alarm Reduction Is Customary at Custom Alarm

August 1, 2011

Proven techniques that cut false alarms and police dispatches are business as usual for Custom Alarm. The company’s assimilation of practices like two-call verification and following up on all false alarms helped it earn the 6th annual Police Dispatch Quality (PDQ) Award. Find out what makes its outstanding false alarm management program tick.

Spotlight on the PDQ Awards

September 10, 2010

Established in 2005 by the Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and SECURITY SALES & INTEGRATION (SSI), the PDQ program aims to raise industry-wide awareness, motivate alarm companies to be proactive and provide workable models for others.