Security Sales and Integration Magazine

Product Maintenance

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How Trimming Support for Obsolete CCTV Products Benefits the Industry

July 20, 2011
I received an E-mail blast from a CCTV manufacturer today describing a new five-point plan aimed to overhaul its technical support and customer service. Four of the five points were in line with expectations for a high-end company in the electronic security industry, but I suspect that the bulk of the objections the manufacturer hears will come from just one of the points it mentions.

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