ADT Customer Claims Security Alarm Failed 4 Times
A Missouri woman claims that each time her home security system went off, ADT failed to contact her.
REPUBLIC, Mo. – An Ozarks woman is crying foul against ADT, claiming that the company did not provide her with any assistance when her home security system failed her four times.
In one incident, the customer did receive a phone call; however, it was an automated message, prompting the woman to press “1” to speak to an ADT agent or two if there was an emergency.
ADT released a statement state that it is investigating the issue. Additionally, the alarm firm noted that it appears that the customer disarmed the system before a signal was transmitted; however, if the alarm had not been disarmed, ADT would have responded.
“In the case of an emergency, and the customer not disarming their system, a signal would have been transmitted to an ADT 24/7 monitoring center for immediate attention, including an attempt to reach the customer by phone, followed by proper dispatch of authorities,” according to the statement.
As for the automated call that the customer received, ADT says that if an alarm is triggered and a signal is sent, followed by the panel being disarmed, the alarm firm will send out a courtesy follow up message to ensure that there is no real emergency.
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!
Recommended For You
Cloud security can present a paradox: companies love the flexibility and versatility of cloud security management, but are unsure if the cloud itself is secure enough to house their vitally important systems.
From processing power to lens selection to proper positioning, here are 13 tips to help shed light on proper installation of cameras in low-light conditions.