Customer Complaints Force Pinnacle to Reform Business Practices
PALM BEACH, Fla. — Pinnacle Security has settled a claim with the Florida Attorney General’s Office after consumers complained that the door-to-door sales company misled them, according to The Palm Beach Post.
State officials reviewed about 335 complaints, primarily made by senior citizens against Pinnacle’s high-pressure sales practices, reports South Florida Sun Sentinel. Consumers stated that Pinnacle falsely told them that the company represented other security operations or claimed that those companies were being taken over by Pinnacle.
Additionally, customers said the company overcharged them when they attempted to cancel their contracts and failed to replace or repair broken equipment.
As a result of the settlement, Pinnacle will compensate clients it misled or overcharged. The company will also donate $25,000 to Seniors vs. Crime, a nonprofit organization dedicated to educating and protecting Florida’s senior citizens, and pay $100,000 for investigative fees and costs.
Pinnacle has also agreed to remodel its business practices, including giving customers aged 70 or older 30 days to cancel their contracts instead of three days.
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!
Recommended For You
Cloud security can present a paradox: companies love the flexibility and versatility of cloud security management, but are unsure if the cloud itself is secure enough to house their vitally important systems.
From processing power to lens selection to proper positioning, here are 13 tips to help shed light on proper installation of cameras in low-light conditions.