UCC Deploys SGS Stages Software to Offer Dealers Stronger Automation Features
UCC spent two years researching different software to determine what company executives believed to be the best system to help dealers, UCC President Teresa Gonzalez says.
“The decision to switch to Stages was rooted in UCC’s mission to provide our dealers with a state-of-the-art technology platform,” she explains. “The open architecture and integration capabilities of Stages help us quickly upgrade to adapt to changing technologies in the security industry. That benefits our dealers by ensuring they can deliver to their customers the newer services they seek and deserve.”
The UCC team was impressed with the platform’s advanced technology services and systems such as multiple methods for central stations to offer dealers access to test systems. Another feature, the SMS two-way texting, delivers results directly to operators’ mobile phones.
Additionally, Stages works with mobile apps for iPhone, Android and tablets, and provides better dealer Web access, according to UCC personnel. The system utilizes an integrated telephone system that allows dealers to listen to central station-recorded customer calls in the customer account history.
“That’s a great convenience for our customers,” UCC Vice President and General Manager Tracey Ritchie, who served as the lead project manager for the Stages implementation, says. “The internal features available for UCC to create operator efficiencies through action plans, sophisticated storm techniques and SMS two-way texting with customer response directly back to operators are all very powerful tools,”
It took three years for the central station to transfer its accounts to the software in an effort to troubleshoot the system so that it ran smoothly once it went live, says Don Mumford, CEO for UCC.
“The extra time we put into making sure we have the right system in place is a service we always provide with pride to our dealers,” he explains.
So far, UCC is pleased with the software, with Mark Matlock, UCC senior vice president of sales and marketing noting that the firm will use the Stages platform as a way to differentiate itself from the competition.
“The addition of Stages is a great step in that direction,” he explains. “It’s consistent with our mantra that quality is the benchmark for all of our products and services.”
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