Stanley CSS Evaluates Client Feedback With New Scorecard
NAPERVILLE, Ill. — Stanley Convergent Security Solutions (Stanley CSS) has introduced its commercial customer performance scorecard, which allows clients to evaluate the company’s performance on five key categories.
Customers can rate Stanley CSS’ performance in key metrics such as “on-time” and “100 percent compliant” installations, “first-time fix” and “24-hour response” service calls, “on-time” fire inspections, “accurate and timely” monitoring actions and “accurate and detailed” invoices.
Additionally, an integrated survey allows customers to give feedback on how Stanley CSS is performing on their accounts. One-on-one meetings are scheduled with every commercial customer, enhancing the process and allowing total review of the company’s performance and the customer’s security protection.
“We know that the commercial customer performance scorecard is something that makes Stanley CSS unique in our industry,” says Tony Byerly, president, Stanley CSS North America. “Our customers are our business partners and they deserve the very best from their security investment. This is another step forward in our quest to be the industry gold standard.”
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