Vector Security Wins 2nd PDQ Award for False Alarm Management
NASHVILLE, Tenn. — Vector Security’s ongoing efforts to reduce false alarm dispatches have earned it the 2012 Police Dispatch Quality (PDQ) Award. Company representatives accepted the honor on Tuesday during a special ceremony at the Electronic Security Expo (ESX) here.
The annual award, given by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA), spotlights alarm installing and monitoring businesses for creating best practices that help prevent false alarm dispatches. SECURITY SALES & INTEGRATION, Honeywell Security and the Installation Quality (IQ) Certification Program co-sponsor the awards program. Vector received the honor during the SSI-sponsored IceBreaker Luncheon.
This is the second time that Vector Security has earned the accolade, having won the inaugural PDQ Award in 2006. The achievement is significant given that the firm serves more than 270,000 homes and businesses in North America, according to SIAC Executive Director Stan Martin.
“It’s terrific to see Vector Security receive this award a second time,” he says. “It recognizes Vector Security’s ongoing commitment to their customers and the public safety agencies who work with us to protect the public.”
Judges evaluated companies on various training activities, customer educational material, use of industry-recommended practices like enhanced call verification (ECV), use of SIA CP-01 equipment, follow-up with customers and tracking problem accounts. Applicants also had to include a letter from a local law enforcement agency confirming the company’s police dispatch alarm rate. Submissions are scored in 15 different areas.
“Although all the finalists this year demonstrated commendable and comprehensive companywide commitments to effective alarm management, Vector Security was particularly thorough and impressive,” SSI Editor-in-Chief Scott Goldfine says.
“From initial system sale to ongoing monitoring, the company demonstrates unwavering tenacity in implementing proven best practices that reduce false dispatches,” he continues. “Vector Security’s internal and external communications, training, management, and relationship with first responders are not only admirable but inspiring to our entire industry.”
Vector Security President and CEO Pam Petrow credits industry-wide endeavors for helping reduce false dispatch rates throughout the nation.
“Our industry has taken many important steps forward in implementing policies, technology and training to make alarm systems more effective and dependable,” she says. “The partnership developed with law enforcement through our work with SIAC, FARA and our state alarm associations would not have been as effective were it not for the efforts of our organization and many others to curb unnecessary dispatches while maintaining and in many cases helping fund police response.”
Vector Security, a finalist for SSI’s 2013 Installer of the Year and Integrated Installation of the Year, received $1,000 for its win. An in-depth look at the company’s award-winning practices will be featured in an upcoming SSI issue.
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