DataBank: Rising Demand for Service Quality, User Experience
Increasingly, electronics consumers expect much more than quality devices; they desire a quality experience. That trend is supported by consumer research conducted by IBM, which found that with the proliferation of connected devices and increased network accessibility, consumers are demanding high performance and enhanced, integrated device experiences. Vendors, and by extension dealers and integrators, must focus on providing consumers with products and associated services that ultimately transform the way they live, work and entertain themselves.
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