Best of the Best: Stanley CSS Continues to Set New Benchmarks
Stanley CSS’ business practices are designed to provide transparency and demonstrable outcomes for customers. This is accomplished through business practices and tools that allow customers to stay close to Stanley’s services and have the ability to utilize data to improve their businesses.
“Exceptional customer service is at the heart of all Stanley Security processes. It is fostered by our philosophy of transparency and focus on five customer touchpoints: account management, installation, service, monitoring and billing.”
— Mike Bishop, Vice President, Field Operations
“Focusing on key vertical markets allows Stanley to understand the security drivers and business drivers of our customer base. By understanding our customers and their business settings in a more detailed and granular way, we can design strategies and offerings that mitigate risk while promoting overall business efficiencies.” — Marty Guay, Vice President, National Accounts & Market Solutions
“An important part of our business is our focus on the communities in which we serve. We believe if we treat our customers, associates, employees and general public with honesty and integrity, and provide assistance whenever possible, our success will follow.” — Beth Tarnoff, Director of Marketing
Those comments are testament to the professionalism, commitment and expertise that pumps throughout Stanley Convergent Security Solutions (CSS), and led to the national accounts specialist being an SSI Installer of the Year runner-up. Some of Stanley CSS’ many 2011 achievements: introduced new technologies/services like biometrics, cloud-based offerings and mobile apps; training included a new director of sales training & development, workshops & online coursework; employee perks included sales and service awards; raised almost $80,000 for hundreds of causes; organic growth and several acquisitions; and high visibility at industry events and with trade associations.
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About the Author
Scott Goldfine
Scott Goldfine is the marketing director for Elite Interactive Solutions. He is the former editor-in-chief and associate publisher of Security Sales & Integration. He can be reached at [email protected].
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