Why Vector Security Is the 2016 SSI Installer of the Year (Large Company)
Vector Security’s body of work speaks for itself. It’s commitment to employees and customer service have set it apart from the competition.
Putting People on Pedestal
The company has established several internal programs that recognize and motivate employees across roles and responsibilities for reaching certain levels of performance. They include the following:
- Operations Inner Circle: Recognizes service and installation personnel, with individuals receiving a $2,000 travel voucher and five additional paid vacation days.
- President’s Inner Circle: Rewards top sales reps with a weeklong, all-expenses- paid vacation that includes a guest and extends to family.
- FastForward: Employees give a shout out to each other via the company’s internal Web platform.
- One Vector program: Employees earn handwritten notes from their teammates when they exemplify any of the company’s core values.
- “I am Vector Security” program: Highlights individual employees and tells the story of how they embody the values of the company.
Vector Security provides employees a multitude of training sources that include classroom instruction and on-the-job learning. Some positions offer job shadowing/mentoring. All managerial employees undertake Development Dimensions Int’l (DDI), which focuses on performance, development and communication. Also at the management level, the six-part, two-year Vector University program goes into what each area of the business does and how everyone contributes to overall success.
“Employee retention and engagement are very important components of our company philosophy,” says Petrow. “We believe that employees who are engaged and experienced will deliver the highest service levels to our customers. The most important employee qualities are attitude and enthusiasm. We can train on the software and technical aspects of the position but we can’t train people to be positive and customer oriented.”
Reaching Inward to Help Out
Petrow’s present role leading CSAA (the first woman ever to do so) is consistent with Vector Security’s longtime involvement in trade associations and industry causes. For the past six years District Vice President Amy Simpson has served as president for the Pennsylvania Burglary & Fire Alarm Association.
Petrow helped develop Automated Secure Alarm Protocol (ASAP) to Public Safety Answering Point (PSAP) technology in partnership with CSAA and the Association of Public Safety Communications Officials (APCO). This technology speeds up alarm notification delivery, reduces the number of phone calls and processing time and eliminates human error. Vector Security’s dedication to effectively managing alarm calls and fostering first responder relationships resulted in it being the only company to twice win the Police Dispatch Quality (PDQ) Award.
Finally, the company is a proponent of giving back to the communities it serves, as evidenced by its myriad local and national charitable activities.
“At a corporate level, we are longtime supporters of the National Center for Missing and Exploited Children and the Salvation Army,” says Petrow. “At the branch level, our people are involved with firefighters and local law enforcement agencies, churches, schools and community sports teams, Special Olympics, Habitat for Humanity, American Heart Association, breast cancer awareness, SPCA, Toys for Tots, food drives, school supply drives, neighborhood watch, and much more.”
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