SSI Hall Of Fame: 2010
President, Wayne Alarm Systems
Why He’s on the List
- Unwavering supporter of the industry who has spent decades building bridges between associations and their members
- 30-year electronic security professional and entrepreneur who has forged one of the industry’s highest caliber regional alarm system and monitoring providers
- Cornerstone of effort to preserve and promote the Alarm Industry Museum, artifacts and history
- Active and influential member of several trade associations, including past president of CSAA, and supporter of industry training standards
- Considered the father of CSAA’s Web-based distance learning process that has become the standard for Five Diamond Certification
- Volunteerism extends to Lynn Shelter, Chamber of Commerce and Historical Society, and Commonwealth of Massachusetts Boards of State Examiners of Electricians and Fire Protection/Prevention
Keys to Success
“My keys to success come down to tenacity and passion. These have helped me achieve my personal challenges to set company goals, measure them constantly and adjust when needed.”
Building a Leading Business
“Wayne Alarm Systems’ growth has been the result of sticking with the fundamentals of superior customer service and a constant review process. Our industry is a person-to-person business requiring a regular interaction with the customer to gain a true pulse. We are constantly learning if we are to flourish.”
How Things Have Changed
“I have seen the electronic security and detection industry go from a fractured mom and pop-style cottage business with few standards to a more professional industry. However, while it has come far it still has a way to go. The trade associations now understand the industry and market changes. They are trying to accommodate most interests in a tightrope fashion. In the future, we will see more merging of technology. However, to have it be successful it must be a layered approach providing services to a wider cross section. I envision a commoditization of devices, so we need to have a more integrated systems package. There will need to be more of a focus on features that directly benefit the customer.”
Founding an Alarm Museum
“The vision of the museum is knowledge based. We want to let people know about the rich heritage of the past builders of the alarm industry, those who most owe their career to today. We want to let people know about the monumental contributions to protect the masses. We want to let people know that the communications industry comes out of the alarm industry.”
Being Active in Trade Associations
“I wanted to be able to talk to people who had different markets and viewpoints. I wanted to be able to talk to people who were successful and willing to share their vision. A key to associations is the open networking with passionate people. Association members need to participate and they need to get something back as well.”
Most Memorable Moments
“Every time we help to provide detection and protect a customer it is a memorable incident. It is rewarding when we can give a customer back a feeling of safety and security.”
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